The Entire Commission is a Ghost Town

I had to get a permit for an international package and they did not help at all. The courier company had to adjust the package details for my package to be released after ITAC simply did not help. Emails don't get responded to, and even after driving to Pretoria from Johannesburg to their offices, I was told the consultants work remotely from home. I asked for contact details and was told only email works, so it was just beating a dead horse. There is no point in having the commission because you will not get any permits or any help AT ALL. It's just a ghost town!