IT
International Trade Administration Commission of South Africa (ITAC)
Claimed Business
Government & Ombudsman Services|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
IT
International Trade Administration Commission of South Africa (ITAC)
Claimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-34
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About International Trade Administration Commission of South Africa (ITAC)
International Trade Administration Commission of South Africa (ITAC) has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked International Trade Administration Commission of South Africa (ITAC) across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCR
Catherine R
1 reviews | Active since Jan 2020
3 Sept 2025, 16:39
Desperately Unhappy Customer
Please could someone from ITAC come back to me. I have phoned all the telephone numbers that are advertisied and no one answers and I have emailed the following people daily since the 28th of July and am not getting a response: ATsoku@itac.org.za; aahmed@itac.org.za; tnangammbi@itac.org.za is there anyone else who can assist? UPS has now moved my parcel to the State Warehouse and further costs are now involved when I paid and app**** for all the permits within the 14 days. I have also travelled all the way to ITAC in Pretoria and was not allowed in and no one was available to assist and I was sent away. Please assist urgently!!!!
Helpful (0)
|Replies (0)CR
Catherine R
1 reviews | Active since Jan 2020
3 Sept 2025, 16:39
Desperately Unhappy Customer
Please could someone from ITAC come back to me. I have phoned all the telephone numbers that are advertisied and no one answers and I have emailed the following people daily since the 28th of July and am not getting a response: ATsoku@itac.org.za; aahmed@itac.org.za; tnangammbi@itac.org.za is there anyone else who can assist? UPS has now moved my parcel to the State Warehouse and further costs are now involved when I paid and app**** for all the permits within the 14 days. I have also travelled all the way to ITAC in Pretoria and was not allowed in and no one was available to assist and I was sent away. Please assist urgently!!!!
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Logan C
1 reviews | Active since Jan 2020
10 Jul 2025, 08:24
Please respond
Please can someone reply on my emails sent on the progress on my ITAC permit that DHL requested in order to clear my package? DHL is only giving me 15 days to provide them with the ITAC permit otherwise my package gets sent to some government Warehouse and I have to pay a R5000 fine and ongoing storage fee. I sent my application through on the 14/03/2025 and still haven't received any feedback on if its been submitted or is it in progress and my 14 days are almost up!
Helpful (0)
|Replies (0)LC
Logan C
1 reviews | Active since Jan 2020
10 Jul 2025, 08:24
Please respond
Please can someone reply on my emails sent on the progress on my ITAC permit that DHL requested in order to clear my package? DHL is only giving me 15 days to provide them with the ITAC permit otherwise my package gets sent to some government Warehouse and I have to pay a R5000 fine and ongoing storage fee. I sent my application through on the 14/03/2025 and still haven't received any feedback on if its been submitted or is it in progress and my 14 days are almost up!
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Replies (0)TM
WM
Will M
1 reviews | Active since Jan 2020
14 Feb 2025, 12:34
Subject AWB:1140001516-Application for ITAC licence
I sent clothes and books for kids using DHL from Ireland to South Africa, I was informed to apply for an ITAC permit which I did on the 7th November 2024 with the following staff from ITAC who were very unprofessional and un-co-operative. ATsoku@itac.org.za gnkabinde@itac.org.za aahmed@itac.org.za lindiwe.tshabalala@dhl.com Subject AWB:1140001516 Up to this day I haven't received an outcome, the parcel i sent has been withheld at the customs warehouse.
Helpful (0)
|Replies (0)WM
Will M
1 reviews | Active since Jan 2020
14 Feb 2025, 12:34
Subject AWB:1140001516-Application for ITAC licence
I sent clothes and books for kids using DHL from Ireland to South Africa, I was informed to apply for an ITAC permit which I did on the 7th November 2024 with the following staff from ITAC who were very unprofessional and un-co-operative. ATsoku@itac.org.za gnkabinde@itac.org.za aahmed@itac.org.za lindiwe.tshabalala@dhl.com Subject AWB:1140001516 Up to this day I haven't received an outcome, the parcel i sent has been withheld at the customs warehouse.
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Replies (0)TL
Titan L
1 reviews | Active since Jan 2020
9 Jan 2025, 10:45
Exceptional Service
Our experience with ITAC has been exceptional. As a logistics company handling vehicle imports and exports, as well as other used commodities, we’ve developed a strong relationship with their team. The staff is knowledgeable, efficient, and always willing to guide us through the necessary steps. They’ve played an instrumental role in ensuring our documentation is in order, allowing us to navigate the complexities of international trade with ease. Patience and preparation have always led to successful outcomes when dealing with ITAC. Thank you for the outstanding service! Titan Tides Logistics
Helpful (0)
|Replies (0)TL
Titan L
1 reviews | Active since Jan 2020
9 Jan 2025, 10:45
Exceptional Service
Our experience with ITAC has been exceptional. As a logistics company handling vehicle imports and exports, as well as other used commodities, we’ve developed a strong relationship with their team. The staff is knowledgeable, efficient, and always willing to guide us through the necessary steps. They’ve played an instrumental role in ensuring our documentation is in order, allowing us to navigate the complexities of international trade with ease. Patience and preparation have always led to successful outcomes when dealing with ITAC. Thank you for the outstanding service! Titan Tides Logistics
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Replies (0)BL
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Andre S
1 reviews | Active since Jan 2020
8 Jan 2024, 09:14
Emails and calls being ignored for weeks!
I require to get an import permit for a package I bought through Ebay. As such I app**** for it on the 21st of December 2023. When the reopened on the 2nd of January 2024 I could never get an hold of them. I have send multiple emails with no response, and when trying to call them, all the numbers they provide keeps ringing and went to voicemail. Recently I saw reviews on Google that a lot of people are now struggling to get a hold of them. This is unacceptable, as this is the only place where one could apply for an import permit. Can someone just please respond!!!
Helpful (0)
|Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
8 Jan 2024, 09:14
Emails and calls being ignored for weeks!
I require to get an import permit for a package I bought through Ebay. As such I app**** for it on the 21st of December 2023. When the reopened on the 2nd of January 2024 I could never get an hold of them. I have send multiple emails with no response, and when trying to call them, all the numbers they provide keeps ringing and went to voicemail. Recently I saw reviews on Google that a lot of people are now struggling to get a hold of them. This is unacceptable, as this is the only place where one could apply for an import permit. Can someone just please respond!!!
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Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
28 Sept 2023, 16:40
The Entire Commission is a Ghost Town
I had to get a permit for an international package and they did not help at all. The courier company had to adjust the package details for my package to be released after ITAC simply did not help. Emails don't get responded to, and even after driving to Pretoria from Johannesburg to their offices, I was told the consultants work remotely from home. I asked for contact details and was told only email works, so it was just beating a dead horse. There is no point in having the commission because you will not get any permits or any help AT ALL. It's just a ghost town!
Helpful (0)
|Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
28 Sept 2023, 16:40
The Entire Commission is a Ghost Town
I had to get a permit for an international package and they did not help at all. The courier company had to adjust the package details for my package to be released after ITAC simply did not help. Emails don't get responded to, and even after driving to Pretoria from Johannesburg to their offices, I was told the consultants work remotely from home. I asked for contact details and was told only email works, so it was just beating a dead horse. There is no point in having the commission because you will not get any permits or any help AT ALL. It's just a ghost town!
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Replies (0)