NM
Nompumelelo M
Active since Jun 2020
10
Reviews
0
Industries
Reviews
10 reviews10 months ago
WhatsApp consultant ...
WhatsApp consultant Leigh-Anne Andrewa assisted me promptly.
53 replies
19 months ago
Disaster Picnic!
We booked the picnic this past Sunday on the 15th September. We expected quite the experience and we were very excited judging from some of the images online of this picnic. WHAT A DISASTER! I wish I could share the images and videos. The entire set-up was on bare brown land! No grass! We were right in front of the restaurant, with no privacy at all... and we were just randomly placed on a weird patch of brown soil under dead trees. It was so bad! The plates had dirt all over them from the dust. We got no serviettes and had to ask. Then there was a fly trapped inside a bowl of chicken strips. Which was extremely off-putting. Dusty plates, and the branches from the trees were getting in our food from the wind. We spent less than 20 minutes honestly, we just took takeaways for the food and proceeded back home to have the picnic on proper nice grass. I truly feel like the establishment should s**** the picnic package altogether instead of placing people at a random patch of brown land. We regretted it instantly and we asked why we were placed there, and the guy just told us that's where he was told to place us. The defeat didn't let us put up a fight, we looked so sad and displaced. I still can't believe it honestly.
0 replies
24 months ago
****mer Alert!
These people were harassing my mother about reducing her debt claiming she was being overcharged. I told them I would not agree to anything over the phone and that they should send everything by email with clear details of what they are offering. The guy handed me over to some other lady, who hung up on me soon after I said I wanted to do my research on the company and nothing would be discussed over the phone. Minutes later after she hung up, my mother received an email saying she had given consent for a credit report and for them to assist her. They quoted her I.D. number which is the scary part. Their email and numbers do not work either so it's a proper ****. Do not consent to give any further details about this.
0 replies
25 months ago
Bad Service for Missing Parts- They make vendors look bad.
In late November 2023, I bought a swing and see-saw set for my daughter's birthday. The set was delivered, and when my uncle set it up outside the yard, one part of the footrest on the see-saw was missing—part 12, which was the rod poles to attach the rubber on. I emailed and asked for this part to be delivered and I was told any stories in the book. At some point, I was told the vendor is based in China so they cannot assist me with getting this part. The response on email was already extremely slow, so I would email and wait for a response for weeks. I eventually gave up and decided to contact the vendor myself. And guess what? They have a warehouse in South Africa and the lovely staff at Sportspower made sure I got this part ASAP. In less than a week, I got this part and my kid can use her seesaw. Tell me why Takealot.com could not contact the vendor as I did with this issue. The funny thing is they keep rejecting my review of this product on my Takealot account so other people don't catch wind of how they make brands look bad by not following up properly with issues. I will be buying my outdoor trampoline directly from Sportpower soon. No more using Takealot.
0 replies
27 months ago
Over-billed by more than double!
I have been overbilled, and none of the sim cards have connected for over a month now. The support line is busy, I am even out of airtime now. They have more than double charged me and I need a refund with nobody to assist me.
348 replies
31 months ago
The Entire Commission is a Ghost Town
I had to get a permit for an international package and they did not help at all. The courier company had to adjust the package details for my package to be released after ITAC simply did not help. Emails don't get responded to, and even after driving to Pretoria from Johannesburg to their offices, I was told the consultants work remotely from home. I asked for contact details and was told only email works, so it was just beating a dead horse. There is no point in having the commission because you will not get any permits or any help AT ALL. It's just a ghost town!
0 replies
31 months ago
Good Service, Good Fibre
I had terrible issues with Rain and Afrihost, and Vodacom came to the rescue. Very quick, very straightforward and reassuring. I requested a call back on a Thursday night after finally cancelling with Afrihost, and Vodacome called me the next morning on Friday and they understood the urgency of my situation as I work from home. Luckily the fibre infrastructure was done by them through Afrihost, so they simply came to install the router and connect me to their ISP. By Monday, technicians came to my house and made sure to only leave once all devices were connected and running in the house, which Afriihost DID NOT DO! I was also assured that if I have any problems, a technician will be sent to assist me which Afrihost REFUSED TO DO! I have had no issues and have been doing work smoothly at home with no problems for the past month, and I am confident it will remain as such.
131 replies
31 months ago
Rain Mobile Simcards DO NOT WORK!
I had 2 mobile sim cards delivered and they appear as activated in my rain account, but these sim cards do not work. You can't use the date, make calls or receive calls on either of the numbers they provided us with. Just pointless and useless to claim there are 2 free mobile sim cards, and for them to simply be decorating sim card slots on the phone. It's a big ****.
524 replies
31 months ago
No Connection. No Help. No Assistance. The Worst!
I had fibre installed, router delivered and configurations emailed to me. After fibre was installed, the router was red, and I was told it may take 24 hours to be activated. 10 days later of non stop back and forth with Afrihost on WhatsApp and email, I was still not connected. They absolutely refused to send over a technician to come and assist us, they kept giving us instructions remotely. We are the third world country and this whole company thinks its smart to operate remotely with no help to clients, who like my mother are retired. I explained that I work in another city and that my mother is on her own in Joburg, and they said I should nominate someone close by to assist my mother. I then said I want to cancell and they told me I would be charged a cancellation fee. I had to then fight this too with endless back and forths because I cancelled due to no connection from their side, and not because I was simply choosing to. This company has good and patient online agents, but the entire systems put in place to operate the business are thee worst. Afrihost needs to dispatch technicians to their clients because as a country, we are far from operating services remotely.
0 replies
71 months ago
Settlement Letter for Closed Mobile Account- 8 Months Without Help
I have been going back and forth since last October for a settlement letter with Telkom. The service is appalling. I was able to open a mobile account in less than 30 minutes at the South Gate mall branch. Going forward... I never received any statements on the contract. Fastforward to last year October, I settled and closed the account. I was ready to purchase property and the account was blocking me. This was October 2019. I was out of the country and tried to reach them online byt all means to get a letter of settlement, and did not win. I spent so much money making international calls, while being put on hold forever everytime, and all they would do is say I would get my letter withing 24-48 hours... and at some point I was told to wait 24 days for this very simple letter. I returned back to South Africa in January, and felt maybe I can manage this then now that I am here, and still when I went to the branch, they told me they do not handle accounts and I should call the customer care line. How convenient that I can open the account in store and yet anything related to the account cannot be henadled in store. I have made countless calls to the customer care andd they just take me email address and nothing happens. I have been emailing the billing department and all I get are automated responses with countless reference numbers. I have made noise on the Facebook and Twitter Page. I have inboxed them on Instagram, Facebook, and Twitter, only to be met by the same automated response. I have tried their WhatsApp ine and it does not assit with my query. I have requested for managers and supervisors at atleast 5 different branches and even from the call centre, and no one has helped me. They just sing the same song of emailing me the settlement letter, and no help. And it is even worse because there is no direct line where I can call and have someone handle my matter and someone to hold accountable for this. They will then refere you to the self service portal which is useless, because since the account is closed, there is no active account showing there. And I have never received any statements to atleast show that the balance is zero. On my Clear Score App, this account is reflecting as active and with a balalance of R3727 which I do not understand how because I settled everything. When you call them they say the account shows as not owing anything, but they cannot send me a confirmation letter regarding this. You try to chat online with their agents and you are lucky if you a response. I am now unable to purchase a home for my family, due to this account. I have been going back and forth for well over 8 months, for something as simple as a settlement letter stating the account is closed and the balance is zero. Telkom has failed me and continues to fail me. It is sad and this is digging me deep into depression because I need to purchase a home and something this trivial is in the way and this company and brand does not care at all.
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)