Ongoing Internet Issues in Petrus Steyn – Poor Service from Internet SA

Our household has been loyal customers of Internet SA for years. However, for the past four weeks, both we and other Internet SA customers in Petrus Steyn have experienced a significant decline in internet speeds, as well as frequent downtime. Many clients, including myself, have repeatedly contacted Internet SA to report the unacceptably slow internet and outages.

I personally called twice—on the 8th and again on the 12th of October—because the internet was so unreliable that I couldn’t even work. Each time, I was simply instructed to restart my router, and Internet SA would also restart the connection on their side. Unfortunately, this is not a permanent solution, and the problem persists.

It seems that Internet SA is now more focused on growing its customer base rather than delivering quality service. It’s truly disappointing, as we are paying for a service that we aren’t even receiving.

It’s not just us; the entire Internet SA customer base in Petrus Steyn is facing these issues, yet it feels like Internet SA is indifferent. They’re happy to collect our monthly fees but seem unconcerned with providing the level of service we’re paying for.

We are at our wits' end. If this were an isolated issue affecting only us, it would be understandable. However, with multiple clients in the area experiencing the same problems, it's clear that the issue is widespread, and Internet SA seems unwilling to take any meaningful action.

Our account is registered under the name of Mr. Riaan Albertse, 1 Van Riebeeck Street, Petrus Steyn. I can be reached at 0765425728 for further communication.