CJ
Cherise Janse van Rensburg
Active since Jun 2012
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
Extremely Disappointed with Pudo's Poor Service Delivery – Reference: PUDOP0004817571
I am writing to express my deep frustration and utter disappointment with the service I received from Pudo regarding my Door to Locker booking, reference number PUDOP0004817571. I booked the service on Sunday, 11 May 2025, specifically to ensure that the parcel would be collected early on Monday, 12 May 2025, as it was an urgent delivery for my son's rugby event. However, by 16:00 on Monday, the parcel had still not been collected. I called 010 222 3600 to follow up and was informed that the driver didn't know where the address was. This is unacceptable, especially considering that I had provided the plot number along with all relevant delivery information. The call centre agent assured me that the driver would return and collect the parcel shortly after 17:00. To confirm, I called again later—only to be told that the parcel would now only be picked up on Tuesday, 13 May 2025, because the driver was already at the hub. At no point did anyone from Pudo contact either the sender or me, the recipient, to request additional information or to notify us of any issues. When I requested to speak with a manager, the call centre agent laughed at me and said she was waiting for me to calm down, but she still refused to escalate the matter. This treatment was both humiliating and completely unprofessional. I ended the call in tears, feeling angry, disrespected, and helpless. I am absolutely livid about the way this has been handled. This was a time-sensitive delivery, and the lack of communication, accountability, and empathy from your staff is unacceptable. I expect a formal apology and an explanation of how Pudo intends to prevent such poor service in the future. Sincerely, Cherise
0 replies
14 months ago
******** working hours and conditions for dedicated staff.
Reptilia is a well-regarded business that excels in the products and animals they sell due to the staff's hard work. However, it is disheartening to note that the staff, who maintain the high standards of the establishment, often are undervalued, unappreciated and treated inhumane. They are not treated with the respect they deserve, which raises concerns about the workplace environment. One might wonder if the owner would maintain the success of the business if she were to experience the same treatment towards herself as she gives her staff. I would rather support another business with morals and values.
0 replies
14 months ago
Uber South Africa – Beware of Dishonest Drivers!
As someone from the Free State, I used Uber multiple times while in Pretoria and built what I believed to be a professional and trustworthy relationship with a particular driver. On 26 November 2024, I paid R900 upfront directly into his private bank account for two trips. However, only one trip was completed. When the second trip was supposed to take place, the driver was suddenly unavailable. He assured me he would arrange another driver, but after waiting over 30 minutes with no feedback, I was forced to book another Uber at my own expense. I requested a refund for the incomplete trip, and he claimed he could only refund R400, saying he had given me a "loyal client" discount. Despite several follow-ups, I have yet to receive my refund. As of today, 20 February 2025, he has ignored my WhatsApp messages for over a month and has even blocked my calls. I am beyond frustrated. As a disabled woman, I re**** on this driver because I trusted him. Now, I feel completely ****med. I am sick and tired of his excuses and have even saved his number on Truecaller as Uber **** to warn others. Uber South Africa, this kind of behavior from your drivers is unacceptable!
0 replies
15 months ago
Unacceptable Service and Lack of Professionalism from Intercape
Unacceptable Service and Lack of Professionalism from Intercape I am beyond disappointed with the poor service and unprofessional conduct I experienced with Intercape on 28 January 2025. My son, had a confirmed bus ticket (Ref: 2801251250141GX631) for a trip from Bethlehem, Free State, to Durban, KwaZulu-Natal, scheduled to depart at 12:30 PM. We arrived at the Engen Garage terminal in Bethlehem at 12:22 PM and waited until 14:45 PM, but the bus never arrived. Upon returning home, I called the Intercape call center at 16:02 PM to find out what had happened, only to encounter unhelpful and unprofessional service from their staff. Here’s what happened: I was told by the call center manager, Julia, to email care@intercape.co.za, but when I asked for her surname to ensure clear communication, she refused, stating that she was the only Julia in the call center. Multiple follow-up calls were made, during which I was either told Julia was busy, in a meeting, or unavailable. One call was even dropped mid-conversation, and I was later told it was "knock-off time" for the staff. At 16:45, Intercape claimed they had tried calling me earlier in the day, but I have call records proving otherwise. I was eventually told that my son's ticket had been forfeited, and I would need to purchase a new one without any acknowledgment of Intercape's failure to communicate or offer a solution. This entire ordeal forced me to purchase a second ticket (Ref: 2901250141CC675) for my son to ensure he could reach Durban in time for work on 30 January 2025. Additionally, I incurred R300 in extra fuel expenses due to the unnecessary round trip to Bethlehem and back. The lack of professionalism, accountability, and empathy from Intercape’s staff, especially Julia, is appalling. How can someone go from being "on the phone" to "in a meeting" within three minutes? The dismissive attitudes and refusal to assist were unacceptable. My Concerns: Intercape sent an SMS about a delay to an unrecognized number (0637455227) instead of my son's actual contact number. The call center staff provided unprofessional, rude, and dismissive service. I was forced to pay for a second ticket and extra travel costs due to Intercape's errors. My Requests: A full refund for the first ticket (Ref: 2801251250141GX631), as it was not our fault that the bus was missed. A review of the call center staff’s professionalism and customer service practices. This experience has left me incredibly disappointed in Intercape. I trusted your service and was met with nothing but frustration and financial loss. I urge Intercape to take responsibility and resolve this issue immediately.
0 replies
18 months ago
Ongoing Internet Issues in Petrus Steyn – Poor Service from Internet SA
Our household has been loyal customers of Internet SA for years. However, for the past four weeks, both we and other Internet SA customers in Petrus Steyn have experienced a significant decline in internet speeds, as well as frequent downtime. Many clients, including myself, have repeatedly contacted Internet SA to report the unacceptably slow internet and outages. I personally called twice—on the 8th and again on the 12th of October—because the internet was so unreliable that I couldn’t even work. Each time, I was simply instructed to restart my router, and Internet SA would also restart the connection on their side. Unfortunately, this is not a permanent solution, and the problem persists. It seems that Internet SA is now more focused on growing its customer base rather than delivering quality service. It’s truly disappointing, as we are paying for a service that we aren’t even receiving. It’s not just us; the entire Internet SA customer base in Petrus Steyn is facing these issues, yet it feels like Internet SA is indifferent. They’re happy to collect our monthly fees but seem unconcerned with providing the level of service we’re paying for. We are at our wits' end. If this were an isolated issue affecting only us, it would be understandable. However, with multiple clients in the area experiencing the same problems, it's clear that the issue is widespread, and Internet SA seems unwilling to take any meaningful action. Our account is registered under the name of Mr. Riaan Albertse, 1 Van Riebeeck Street, Petrus Steyn. I can be reached at 0765425728 for further communication.
0 replies
22 months ago
Urgent: Ongoing Issues with Number Porting from FNB Connect to Air Mobile
Dear FNB Connect Support Team, I am writing to express my frustration and disappointment with the service I have received while attempting to port my number from FNB Connect to Air Mobile (Afrihost). The process has been ongoing since June 11, 2024, and despite daily efforts from Air Mobile to port my number, FNB Connect has blocked the request each time. Initially, I was informed that the porting was blocked due to an outstanding balance of R0.71. To address this, I was switched to a prepaid plan, and I promptly topped up with R5 to cover the balance. Despite resolving this issue, the porting requests continue to be blocked. I have contacted FNB Connect daily regarding this matter and have been repeatedly told that it will be escalated. However, as of today, June 19, 2024, no action has been taken, and the issue remains unresolved. This ongoing problem is not only frustrating but is also impacting my business, which relies heavily on my mobile number. The lack of resolution and poor service are unacceptable. I need this issue to be resolved immediately, as the delay is causing significant inconvenience and potential business loss. I request that FNB Connect take prompt and effective action to facilitate the porting of my number without further delay. For your reference, my details are as follows: Name: Cherise Albertse ID: 8506130014085 Cellphone Number: 0765415728 Please advise on the next steps to resolve this matter urgently. Your prompt attention to this issue is crucial. Thank you for your understanding and cooperation. Sincerely, Cherise Albertse
159 replies
22 months ago
Makro giving false promises
Dear Makro Customer Service Team, Thank you for your response. However, I find it unsatisfactory as it does not provide a concrete solution or timeline for resolving the issue. I have been waiting since May 30, 2024, for my order or a refund. Despite numerous calls and assurances, there has been no progress. While I appreciate the apology and the promise to prioritize my case, what I need is immediate action and clear communication regarding the status of my refund. Since Friday, June 7, 2024, no action has been taken regarding an email from Grant Feldman sent to Lizzy Mazibuko, Farzana Sonvadi, with CC to Kerusha Moodley, Phumzile Ngwenya, and Makro HQ Online Finance. Grant updated me on the morning of June 10, 2024, stating he would inform me during the course of the day as he was in meetings. I then called Makro's call center at 15:27 on June 10, 2024, referencing my number 4117107. The representative assured me that my refund was processed on June 10, 2024, just after 13:00, and that the funds would reflect in my account within 48 hours. However, Grant Feldman assured me that the refund was definitely not processed as it was not part of the team's workflow for that day. Why are Makro call center employees providing misleading information to customers? I am extremely frustrated with the service from a store that claims to be reputable yet fails to competently handle such issues. There are many unemployed individuals, including myself as I am disabled, who would be eager to work at Makro and deliver high-quality service to the public. Our money is valuable, but we should not have to tolerate poor service delivery. The continuous delay and lack of effective resolution are unacceptable and have severely impacted my trust in Makro's customer service. I request an immediate update with a specific date by which I will receive my refund. Thank you for addressing this matter promptly.
159 replies
23 months ago
Unacceptable Delay in Order Delivery and Refund
Dear Makro Customer Service, I am writing to express my deep disappointment regarding my recent online order and subsequent interactions with Makro. Order Number: MAK6721993 Order Date: May 24, 2024 Expected Delivery Date: May 30, 2024 Delivery Address: Cherise Janse Van Rensburg ******** Contact: 0765218365 Item Ordered: Item: Relax Collection Super King Micro Fibre Duvet Inner Extra Warm Quantity: 1 Total Amount Paid: R 899.00 Despite the confirmation and updates indicating that my order was handed to the courier, the item has not been delivered. The online status of my order has remained unchanged since May 24, 2024. I began calling for updates on June 1, 2024, as my item had not been delivered by the expected date. Despite calling every day, each representative assured me they would return my call, but I have yet to receive any follow-up. I have been informed that my refund has been processed, but due to a glitch in Makro's system, I have not received it. As of today, June 7, 2024, I am still waiting for my refund. My Makro reference number for all my complaints is 4117104. Makro is quick to take money for orders, but when refunds are due, there seem to be a lot of excuses. On Wednesday, June 5, 2024, I managed to get in touch with Grant Feldman. He has been extremely helpful, which I greatly appreciate. However, the matter remains unresolved. While I understand this is not Grant's responsibility, I commend him for his efforts. If everyone at Makro had the same dedication as Grant, issues like this would be resolved swiftly – he should be considered for a leadership role, such as CEO. This situation is incredibly frustrating and unacceptable. I trust that Makro values its customers and their satisfaction, and I hope for a prompt resolution to this matter. Please provide an immediate update on my refund status and ensure that it is processed without further delay. Thank you for your attention to this urgent matter. I look forward to your prompt response. Sincerely, Cherise Janse Van Rensburg Contact: 0765218365
159 replies
38 months ago
Takealot sucks
So I bought a 7 liter Gold Air Airfryer fom Takealot on Black Fryday 25 November 2022. We notice that the non stick coating of my airfryer basket came off. I logged a return as the item was still under warranty. On 14 March 2023 the courier company picked up my airfryer, the driver even took a photo. On 15 March 2023 I got an e-mail stated that Takealot are out of stock of the 7 liter Gold Air airfryer, so 1. They can't replace as they are out of stock but, 2. they can send my airfryer for repairs at the manufacturer, or 3. they can refund me, the e-mail also stated if they return my airfryer I won't have any credit. I then replied with in an hour that I just want my defective irfrier back, I don't want a refund or any other options. Then all of a sudden I just see a credit on my account. I didn't at any point ask for a credit. Today 17 March 2023, I phone Takealot to say that I just want my airfrier back, I get informed I can't get my airfrier as my airfrier got lost, this is unecceptable as I was given the option to get my airfrier returned ierlier this week. I am still waiting for a manager to phone me back, if I knew what I know know I will never had sent my airfryer back. I don't want to buy any other airfryer than the Goldair brand I bought. I am really so angry and dissapointed with Takealot.
0 replies
115 months ago
Slegte diens
<p>HIERDIE IS INBOX BOODSKAPPE EN E-POSSE TUSSEN MY EN FRANELLA FOOTWARE. NA EK GESE HET EK SAL "RUSHED FEE" BETAAL HET DIE EIENAAR GESE HY DINK ONS BLY BY KANSELASIE, SO DAN MOET HY MOS VOLLE BEDRAG AAN MY TERUG BETAAL? OF IS EK VERKEERD? hY WIL NET DIE FLUITJIE BLAAS SOOS HY WIL EN EK MOET STIL BLY NADAT EK R615 BETAAL HET VIR SKOENE?<br /> <br />WAT IS JULLE OPINIES?<br /> <br />15/11/2016 16:53<br />Franella Footwear<br />Goedan.<br />Ons sal vir jou 'n refund gee, soos uiteengesit in ons Bepalings en Voorwaardes.<br />Ek sal 'n mail stuur om dit te bevestig.<br /> <br /> 15/11/2016 16:54<br />Cherise Albertse<br />Petro Botha ********** <br />Oct 31 <br />to me <br />Beste Cherise<br />Frank Botha hier.<br />Ons het bewys van betaling ontvang, dankie.<br />Groete, Franella Footwear (Pty) Ltd<br />Cherise Janse van Rensburg ********** <br />Oct 31 <br />to Petro <br />Vreeslik dankie. Ek hoop van harte die skoene pas en ek kan dit dra. Sal sien as dit kom met my disability is skoene nie altyd die maklikste om te kry nie.<br />Lekker dag<br />Sent from my BlackBerry 10 smartphone.<br />From: Petro Botha<br />Sent: Monday 31 October 2016 11:31<br />To: Cherise Janse van Rensburg<br />Subject: Re: Order 540 <br />Cherise Janse van Rensburg ********** <br />Nov 7 (8 days ago) <br />to Petro <br />Hi Petro,<br />Hoop dit gaan goed ek wil net gou oor of my bestelling voor 20 November gereed sal wees? Ek het 23 November 'n funksie.<br />Groete,<br />Cherise<br />Petro Botha <br />Nov 7 (8 days ago) <br />Ek het nie al die inligting byderhand nie, dus vra ek jou maar of jy 'n Rush ... <br />Cherise Janse van Rensburg ********** <br />Nov 7 (8 days ago) <br />to Petro <br />Goeie more, ek het nie rush order fee betaal nie. <br />Indien dit nie moontlik is om my bestelling in tyd klaar te kry nie kan ek dit asb. kanseleer.<br />Sent from my BlackBerry 10 smartphone.<br /> <br /> 15/11/2016 16:54<br />Show Images<br />Franella Footwear<br />Regso.<br /> <br /> 15/11/2016 16:55<br />Show Images<br />Cherise Albertse<br />Daar is al die e-posse wat ek aan jou gestuur het, ek gaan nie 50% van my betaling aanvaar nie, want julle is nie onskuldig in die saak nie<br /> <br /> 15/11/2016 16:57<br />Show Images<br />Franella Footwear<br />Ons is.<br /> <br /> 15/11/2016 16:57<br />Show Images<br />Cherise Albertse<br />Ek is jammer as ek onredelik was sal ek dit verstaan, maar ek isnie onredelik nie, as ek julle nie op Facebook gekontak het nie dan sou ek seker niks terugvoering gekry het nie en nou, is jy my "slaan sak?" belaglik<br /> <br /> 15/11/2016 16:57<br />Show Images<br />Franella Footwear<br />En jy het onderneem om aan ons Bepalings en Voorwaardes gebonde te wees.<br />Jy behandel my soos ****.<br />Val my aa .<br />Aan.<br />Gaan kyk na die inhoud van jou boodskappe. Indien jy my beter behandel, sal ek die ekstra myl loop om jou te help.<br /> <br /> 15/11/2016 16:59<br />Show Images<br />Cherise Albertse<br />Wat? Ek het aangeneem julle is professioneel, wat julle heel duidelik nie is nie.<br /> <br /> 15/11/2016 16:59<br />Show Images<br />Franella Footwear<br />Ek is professioneel.<br />Jy sal jou refund kry. Dis 17:00. Baai.<br /> <br /> 15/11/2016 17:01<br />Show Images<br />Cherise Albertse<br />Jy is alles behalwe profesioneel., ek sal more oggend 8 uur weer met jou praat<br /> <br /> 15/11/2016 17:02<br />Show Images<br />Franella Footwear<br />Verskoon my?<br />Wie dink jy is jy?<br />Ek is nie jou maaikie nie.<br />Ek sal jou per e-pos antwoord gedurende kantoorure.<br />En jou bestelling is onderhewig aan ons Bepalings en Voorwaardes.<br />Moet my nie tart nie. Of dink ek gaan stilbly wanneer jy my verbaal aanval nie.<br /> <br /> 15/11/2016 17:05<br />Show Images<br />Cherise Albertse<br />Ek val jou nie aan nie ek stipuleer feite. Ek het nie gese jy is my maatjie nie Ek sal almal wat ek ken vertel van julle "profesionele" kliente diens.<br /> <br /> 15/11/2016 17:06<br />Show Images<br />Franella Footwear<br />Go for it.<br />Moet dan net nie verwag dat ek jou verder help as jy ons reputasie beswadder nie.<br />15/11/2016 17:08<br />Show Images<br />Cherise Albertse<br />Jy help my in elk geval nie en ek moet nie vergeet, jy is die ****offer in die geval nie. Ons praat more oggend 8 uur of ek sal doen wat ek gese het.<br /> <br /> 15/11/2016 17:08<br />Show Images<br />Franella Footwear<br />Doen ditm<br />Doen dit<br />Moet nie dreig nie.<br />Doen.<br /> <br /> 15/11/2016 17:11<br />Show Images<br />Cherise Albertse<br />Ek het nie geweet mens mag glad nie oor mense se order navraag doen nie, want dan word die klient aangevat, omdat die klient ongelukkig is en jy is die arme "slaansak'?<br /> <br /> 15/11/2016 17:11<br />Show Images<br />Franella Footwear<br />Jy behandel my so.<br /> <br /> 15/11/2016 17:13<br />Show Images<br />Cherise Albertse<br />Nee ek doen nie, ek vra net oor my bestelling en terugvoering wat ek nie kry nie?En jy behandel my soos 'n klient?<br /> <br /> 15/11/2016 17:13<br />Show Images<br />Franella Footwear<br />Ek behandel jou soos wat jy my behandel. Karma.<br /> <br /> 15/11/2016 17:16<br />Show Images<br />Cherise Albertse<br />Nee heel duidelik nie, was dit nie al 5 uur nie? Dis nou tyd om te gaan bad, eet en oplees van kliente diens dink ek?<br /> <br /> 15/11/2016 17:17<br />Show Images<br />Franella Footwear<br />Klientediens?<br />Ek sal jou per e-pos antwoord. Hou op om my te probeer voorskryf.<br />Ek sal jou more help.<br /> <br /> 15/11/2016 17:19<br />Show Images<br />Cherise Albertse<br />Ek skryf jou nie voor nie ek daal net tot op jou vlak, want heel duidelik weet jy nie wat profesioneel is of hoe om dit uit te oefen nie.<br />Vandag 16/11/2016 se e-posse:<br />Cherise Janse van Rensburg ********** <br /> 9:03 AM (6 hours ago)<br /> <br /> <br />to Petro <br /> <br /> <br />Goeie more Petro,<br /> <br />Ek vertrou dit gaan goed.<br /> <br />Ek wil asb net uitvind wanneer my bestelling gaan gereed wees? Soos my vorige e-posse het ek die 23ste November en wil net seker maak dit gaan in tyd wees.<br />Beste Cherise<br />Frank Botha hier.<br />Volgens ons rekords, het jy op 26/10/2016 'n aanlynbestelling (Order#540) geplaas vir 'n paar NavyRose Pumps (Skoengrootte 6) asook 'n paar RusticNude Pumps (Skoengrootte 6). R100 is gevra vir aflewering. <br />Betaling van R615 is gemaak op 27/10/2016 vanaf Standard Bank via EFT. Ek heg die bewys van betaling aan wat ons van jou ontvang het aan by hierdie e-pos vir deursigtigheidsdoeleindes.<br />Jou adres:<br />Cherise Janse van Rensburg<br />13 Du Plessis Street<br />Petrus Steyn<br />Free State<br />9640<br />Jou e-pos adres:<br ********** />Jou selfoonnommer:<br /> ********** 365<br />Ek kon geensins bewyse ontdek waarin jy 'n Rush Order Fee betaal het nie, dus is hierdie transaksie onderhewig aan ons Standard Turnaround Time van 2-12 weke, naweke en publieke vakansiedae uitgesluit.<br />MAKING PAYMENT<br />Franella Footwear (Pty) Ltd only accepts payment via EFT.<br />• Please note that when making payment via EFT, you have 24 hours post placing your order to make the payment.<br />• When making your payment, please be sure to use your full name as your reference. This will ensure that Franella Footwear (Pty) Ltd can process your order as quickly as possible.<br />• Franella Footwear (Pty) Ltd will start processing the order once the full amount reflects in our bank account. Depending on the bank, it can take up to 3 workdays from the time you make the payment – which has to be done a maximum of 24 hours after placing the order – to when it appears in our bank account.<br />• The delivery lead time of 2-12 weeks (workdays only) – excluding weekends and public holidays – only starts once Franella Footwear (Pty) Ltd has received the payment from your bank.<br />Volgens ons rekords, het jy betaling gemaak via EFT vanaf Standard Bank op 27/10/2016, dus het die geld eers reflekteer op 01/11/2016. Ons werk streng met die datum waarop die geld reflekteer, soos jy hierbo kan lees.<br />Tussen 01/11/2016 en 16/11/2016, was daar 12 werksdae en 4 Saterdae/Sondae (wat nie tel nie). Soos jy duidelik kan sien, is ons nog steeds binne ons Standard Turnaround Time van 2-12 weke, naweke en publieke vakansiedae uitgesluit.Dit beteken dat jou bestelling hoogsmoontlik eers in 2017 voltooi sal word. Ons sluit op 15/12/2016 en heropen op 19/01/2017. Gedurende daardie tydperk, vries ons die Standard Turnaround Time aangesien ons fabriek gesluit is.<br />Ek laat weet jou sodra jou bestelling voltooi is.<br />Groete,<br />Franella Footwear (Pty) Ltd<br /> <br />Cherise Janse van Rensburg ********** <br /> 12:29 PM (2 hours ago)<br /> <br /> <br />to Petro <br /> <br /> <br />Geagte Frank Botha,<br /> <br />Na jou regtig onaanvaarbare klientediens via Facebook gister 15 November 2016. Vra ek 'n refund vir my betaling vir my bestelling. <br /> <br />As jy my nog behandel het soos 'n normale betalende klient veronderstel is om behandel te word, sou ek met graagte die "rush order" fee betaal het. Maar ek is nie oordentelik behandel deur jou nie. Nadat ek twee kere jou per e-pos prober kontak het op Vrydag 11 November 2016 en ook Maandag 14 November 2016. Dinsdag 15 November het ek my na julle Facebook blad gewend, waar jy jouself uitwys het as my "slaansak" wat glad nie waar is nie.<br /> <br />Sou jy dit aanvaarbaar gevind het as 'n klient om vir 48 uur geen terugvoer te kry van jou bestelling, as jy 'n klient van my was nie. Dus vra ek 'n "refund" vir my volle bedrag van R615, omdat ek glad nie regverdig behandel is nie en aangesien my bestelling eers in Januarie gereed sal wees is ek seker nog geensins is begin met my bestelling nie.<br /> <br />Groete,<br />Cherise<br />Petro Botha ********** <br /> 12:48 PM (2 hours ago)<br /> <br /> <br />to me <br /> <br /> <br />Beste Cherise<br />Jou redund is aanvaar en ons sal dit toestaan volgens ons Bepalings en Voorwaardes.<br />Dis jammer dat ons die transaksie op so 'n noot moet beëindig. Maar ons respekteer die versoek.<br />INTRODUCTION<br />• The Franella Footwear (Pty) Ltd online shop can be accessed at www.franella.co.za (“the site”). The site enables buyers to shop for shoes (“the products”) online and have them delivered door-to-door or via pick up points within South Africa. All visitors to the site (“users” or “you”) will be able to see the products on offer, but only those who have registered for an account on Franella Footwear (Pty) Ltd (“account holders” or “you”) are able to buy.<br />LEGALLY BINDING CONTRACT<br />• All users and account holders, including those that buy from the site (“buyers”) are bound by these Terms and Conditions (“T&Cs”). By registering, or using the site at all, you recognise that you’ve read, accepted and agreed to be bound by these T&Cs. Should there be any clause in these T&Cs that you do not understand, the onus is on you to ask Franella Footwear (Pty) Ltd to please explain the relevant clause to you before you accept the T&Cs by using or buying from the site. Contact ********** should you need assistance, thank you.<br />WITH WHOM ARE YOU ENTERING INTO A CONTRACT?<br />• The site is owned and run by Franella Footwear (Pty) Ltd, Enterprise Number: 2016/354112/07, a company incorporated in the Republic of South Africa – herein after referred to as “Franella Footwear (Pty) Ltd”. More information about Franella Footwear (Pty) Ltd is available at the end of these Terms and Conditions.<br />CANCELLING AND ENDING ORDERS<br />• Franella Footwear (Pty) Ltd reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.<br />• Franella Footwear (Pty) Ltd will be liable for reimbursing you the rand value paid in the form of an account credit only if you have already paid for the cancelled order. You have the right to return non-defective products purchased within 30-days of the order being delivered.<br />DEFECTIVE ITEMS | RETURNS | REIMBUR*****TS<br />• If you are dissatisfied with your purchase due to a defect, incorrect product choice or other reason, you may return it to Franella Footwear (Pty) Ltd within 30 days of delivery, by the same shipping method which the parcel was received. If you are based in South Africa, you can either receive a Franella Footwear (Pty) Ltd account credit, or have the product repaired or replaced, depending on the situation.<br />• In the case of a damaged or incorrect item having been delivered, Franella Footwear (Pty) Ltd will evaluate each case and issue a refund in the form of an account credit upon proof of the damaged/incorrect item.<br />• To return any goods, you must provide us with the original invoice. It shows when the products were bought.<br />30-DAY RETURN POLICY FOR PRODUCTS THAT HAVE NOT BEEN USED:<br />• We will gladly exchange or refund in the form of an account credit (the value of the product at the time you bought it) any item within 30 days provided that it’s in the original packaging or condition.<br />6-MONTH RETURN POLICY FOR DETECTIVE GOODS<br />• We will gladly refund in the form of an account credit, repair or exchange merchandise provided the original invoice is produced. Contact ********** should you need assistance, thank you.<br />50% CANCELLATION FEE<br />• We will gladly refund you 50% of the total price on the invoice in the form of an account credit in the event that you cancel the transaction for whatever reason in writing (via email). The Delivery Fee is non-refundable.<br />Jy het R615 betaal en die R100-afleweringsfooi is non-refundable.<br />R515/2=R256.<br />'n Bedrag van R256 sal as krediet op jou Franella Footwear-rekening bygevoeg word wat jy o<br /> <br />Cherise Janse van Rensburg ********** <br /> 12:57 PM (2 hours ago)<br /> <br /> <br />to Petro <br /> <br /> <br />Soos ek in my vorige e-pos gese het, aanvaar ek nie julle bepalings en voorwaardes nie, want ek is glad nie soos 'n klient behandel van die begin af nie, As ek nog foutief was sou ek dit aanvaar het, maar ek is nie die verkeerde party in die verhaal nie. Ek sal nie weer van Franella Footware gebruik maak nie, ek is seker julle sou ook nie van my gebruik maak as julle soos ek behandel was nie.<br /> <br />Dus dring ek aan op 'n "refund" van R615 wat in my bankrekening inbetaal kan word.<br /> <br />Baie dankie <br />Petro Botha ********** <br /> 1:04 PM (2 hours ago)<br /> <br /> <br />to me <br /> <br /> <br />Afrikaans<br />English<br /> <br />Translate message<br />Turn off for: Afrikaans<br />Beste Cherise<br />Ongeag of jy die Bepalings en Voorwaardes aanvaar, al dan nie, dit is in plek.<br />Jy het die transaksie prematuur gekanselleer. Die Refund Policy is in plek.<br />ALLE transaksies is onderhewig aan ons Bepalings en Voorwaardes.<br />Cherise Janse van Rensburg ********** <br /> 1:06 PM (2 hours ago)<br /> <br /> <br />to Petro <br /> <br /> <br />Ek sou dit so aanvaar het as ek soos 'n klient behandel was van die begin af, maar dit was dus nie die geval nie.<br />Cherise Janse van Rensburg ********** <br /> 1:36 PM (1 hour ago)<br /> <br /> <br />to Petro <br /> <br /> <br />My Bankbesonderhed vir die "refund" van R615 is as volg:<br /> <br />C Janse van Rensburg<br />ABSA<br />Spaar Rekening<br />Rek: ********** 000<br />Tak: 632005<br /> <br />Dankie, Cherise<br />Petro Botha ********** <br /> 1:41 PM (1 hour ago)<br /> <br /> <br />to me <br /> <br /> <br />Afrikaans<br />English<br /> <br />Translate message<br />Turn off for: Afrikaans<br />Beste Cherise<br />Ons gaan jou nie R615 refund nie. Jou refund sal geproseseer word volgens ons Bepalings en Voorwaardes, soos wat ek reeds verduidelik het in my vroige e-posse. Dit is nie onderhandelbaar nie, dankie.<br /> <br />Cherise Janse van Rensburg ********** <br /> 1:52 PM (1 hour ago)<br /> <br /> <br />to Petro <br /> <br /> <br />Dis reg ek sal dit verder vat en seker maak almal weet van julle kliente diens<br />Petro Botha ********** <br /> 1:54 PM (1 hour ago)<br /> <br /> <br />to me <br /> <br /> <br />Afrikaans<br />English<br /> <br />Translate message<br />Turn off for: Afrikaans<br />Beste Cherise<br />Jy is welkom. Ons prokureurs sal jou kontak indien jy ons reputasie skend.<br />Onthou, ons beskik ook oor al die feite. En ons sal terugbaklei, daarvan kan jy seker wees.<br /> <br />Cherise Janse van Rensburg ********** <br /> 2:27 PM (1 hour ago)<br /> <br /> <br />to Petro <br /> <br /> <br />Kan ek asb net die rushed fee betaal, dat ek my goed in tyd kan kry en dan sal ek nooit weer met julle besigheid doen nie.<br /> <br />Cherise Janse van Rensburg <br /> <br />En daar word ek weer ignorer?<br /> <br />Beste Cherise<br />Eerstens, ons ignoreer jou nie. Ons is bloot besig.<br />T****ens, indien jy die Rushed Order Fee wil betaal, is jy welkom. Dit werk so:<br />RUSH ORDER FEE<br />• In the event that you urgently require an order to be designed and completed, a Rush Order Fee of R250 will be charged additionally on the invoice. This amount is payable upfront and in full. Once the amount on the invoice and said Rush Order Fee reflects in our bank account, we will start with the design of your order. Orders may be collected within 20 workdays from the date of payment. We will contact you via email to arrange collection.<br />Derdens, afhangende van watter bank jy af betaal, kan dit tot 3 werksdae neem om te reflekteer.<br />Jy is vining om te reply op Facebook en sarkasties te wees al is dit na ure, maar as dit jou pas dan is jy besig?<br /> <br />Ek kan nie optel nie ek bly in die Vrystaat.<br /> <br />Kan ek net vra dat ons die transaksie doen en uit mekaar se lewens uit kom, want ons werk altwee op mekaar se senuwees en as jy Vrydag of Maandag yerug gekom het na my toe het ek al lankal die "rushed fee betaal"<br /> <br />Beste Cherise Ek dink ons hou by die kansellasie. Ek het nie lus vir hierdie ...<br />In daai geval dring ek aan op 'n volle refund aangesien jy nie die "rushed fee" wil aanvaar nie.<br />Beste Cherise<br />Nee. Indien jy die Rushed Order Fee WIL betaal, betaal dit. Maar hou op om verwyte rond te slinger. Hierdie is besigheid. Niks persoonlik nie. Indien jy nie die Rushed Order Fee wil betaal nie, staan die oorspronklike Refund Policy.<br />Moet ek vir jou 'n faktuur stuur vir die Rushed Order Fee, al dan nie?<br /> <br />JY het nou net gese JY dink ons hou by kanselasie? Jy kan nie elke 5 min 'n ander deuntjie sing nie? Aangesien JY aangedring het op KANSELASIE verwag ek 'n volle refund van R615. Jy kan nie net die fluitjie blaas soos jy wil, soos dit jou pas omdat JY die eienaar van 'n besigheid is nie.<br /> <br />Beste Cherise<br />NEE. PUNT.<br />Dis die einde van hierdie gesprek.<br /> <br />Jy het aangedring op kanselasie nie ek nie so ek aanvaar nie jou nuwe deuntjie nie..<br /> <br />SHARVOOR NOG MENSE INGEDOEN WORDE ASB.</p>
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