ISPA mediation mindful of consumers

It is often said don’t praise a fish for swimming but affording a soul his/her flowers for a job well done is a necessity, especially in today’s era where entities just do as they please and never honour their end of the bargain towards a customer. And further fails to make amends!

In this instance, I would like to unreservedly commend Charles Reuvers and his team at Internet Service Providers’ Association for championing the mediation between a customer and an entity.

From bringing a billing dispute with a provider to their attention, to another who don’t provide expected service upon signing up to another one who saw it fit to active a data line despite prior arrangement for a delay.

Mediation by ISPA has yielded positive and satisfactory result over a short period of time.

I’d advise fellow consumers to bookmark www.ispa.org.za and make use of their service to resolve disputes with internet service providers(however make sure the provider is their member).