RN
Reginald N
Active since Nov 2014
17
Reviews
0
Industries
Reviews
17 reviews14 months ago
Pathetic and *********** service by WebWay Host (VE Host)
One of the WORST companies I have ever had to deal with… WebWayhost (formerly known as VE Host) has all the bells and whistles to woo you(as a customer) and once you're in - reality strikes that ‘not all that glittered was gold’ Created an online profile with them on Monday, February 3 and was flooded with calls and emails reminding me to sign-up for one of their services. Ultimately placed an order for a web hosting package on Friday, February 14. All seemed well until they had to migrate my website from my previous host to their server. Excuses of how large the files were and compression thereof started to emanate. They, then asked me to consult with my previous host to increase the web disk space (twice), which they duly did to accommodate the backup. Two days later WebWayhost had still not completed the migration as they claim to be encountering difficulties. On Sunday, February 16 an email was received from them requesting that I give them a review on Google and Facebook. I responded and raised a number of issues as to why I was not satisfied with how things have been conducted, hoping that they would right the wrongs but instead they saw it fit to instruct me, once again, to liaise with my previous host to back-up the web files, compress and submit them to me so I can forward to them and they can download and restore them for me. What kind of fallacy is that? Where in the Web Hosting world have you ever heard such a thing? Whose responsibility is it to migrate a new client's website upon signing up? I'm definitely sure that it is not the responsibility of the previous host. Even if one were to do research in acquiring a hosting, most (if not all) web hosting company will advise you that they will undertake migration themselves - and this is what I expected out of WebWayhost. To rub salt into the wound, I was told that despite all these (at least) I can testify how committed they (WebWayhost) are to getting me started considering how soon they migrated my databases and emails(*sic*). What are the chances that whenever I encounter problems and open a ticket, instead of stepping-up I will be directed to liaise with the previous host? In the beginning of the week, I received an email from a different personnel asking why I’m leaving after I cancelled the order placed three days ago and citing ‘not satisfied’ - Responding to it was a waste of my time as it was responded to by the same person who couldn’t back my website files for migration. Overall, I would not recommend WebWayhost nor advise any website owner to look their way for any online business solutions.
0 replies
22 months ago
Incompetency on steroids
On 21 May, I had a WhatsApp chat with one of their agent where I requested that my package be downgraded and had to allow a month's notice - this was confirmed with reference number. A month later... I tried making payment for the requested service however the status says pending and I have been advised to rather pay for the current and undesired package - which unfortunately is going to happen. To rub salt into the wounds, the service provider had the audacity to debit my account for the month's service.
0 replies
24 months ago
Webafrica's fibre line restoration prolonged
On Wednesday, May 1 payment was made to internet service provider Webafrica for my account, however restoration was delayed due to being a holiday and no worker was available to assist. The following day, I reached out to their Agents via live chats on both Website and WhatsApp and was sent a text "We're experiencing an influx of request and they are working on it". On their social media platforms, Facebook and X, I was advised their team is working on it and shall be attended to as soon as possible. By Friday, my line had still not being restored and was advised that the matter has been logged with Vumatel so they can check if they can activate the line without coming to my place of residency. I have been waiting since... I reached out to them via email and was assured that the issue has been escalated to the relevant department, two days later still no access to internet as the status remain pending.
0 replies
29 months ago
Makro mute on whereabouts of #BlackFriday product not collected
In anticipation of #BlackFriday weekend, i placed an order with Makro online. Although one crucial item was unavailable at the selected store at the time, however, I was informed that it was ready for collection a couple of days later. The order was collected, surprisingly enough this particular item was omitted and it was followed by an email stating that it was collected on Sunday, November 26 - by whom beats me. I've sent numerous emails and reached out to their social media team trying to locate the missing product, however, Makro left me hanging because they just don't care as there has been no response let alone acknowledgment of receipt.
143 replies
30 months ago
ISPA mediation mindful of consumers
It is often said don’t praise a fish for swimming but affording a soul his/her flowers for a job well done is a necessity, especially in today’s era where entities just do as they please and never honour their end of the bargain towards a customer. And further fails to make amends! In this instance, I would like to unreservedly commend Charles Reuvers and his team at Internet Service Providers’ Association for championing the mediation between a customer and an entity. From bringing a billing dispute with a provider to their attention, to another who don’t provide expected service upon signing up to another one who saw it fit to active a data line despite prior arrangement for a delay. Mediation by ISPA has yielded positive and satisfactory result over a short period of time. I’d advise fellow consumers to bookmark www.ispa.org.za and make use of their service to resolve disputes with internet service providers(however make sure the provider is their member).
0 replies
32 months ago
Below par support assistance by Hostking
On Sunday, September 3 - I signed up for web hosting with Hostking and was furnished with welcoming information and because I already had an existing website migration was imminent. On Monday, at 07:09 I liaised with Shakira via live chat to request migration of the site and she assured me that the matter has been escalated to support department. Around midday I asked for an update, since nothing had been done however my ticket was closed without reasons. I then sent email and message via WhatsApp, again was informed the matter would be escalated to the support department. Later in the evening at 18:09 feedback came through and it was a request to furnish my cPanel login details. In essence it took Host King the entire day to attend to my issue which clearly indicate that it was not prioritised. By Wednesday, site migration had not been facilitated despite numerous requests responded to with empty promises. Ultimately, had to cancellation. Potential clients tread carefully, turn-around time for new client (perhaps only me) irrespective of ticket marked ‘critical’ is prolonged. No sense of urgency!
0 replies
38 months ago
PayFAST payment ‘hangs transaction’ claims Econo Food staff
My take is that… Online shopping is meant to simplify customer’s experience however with Econo Food this is not the case. Bought items for collection at their Vanderbijlpark store for the third time within a space of three-month and encountered delays with no clear explanation. My first order came with a complimentary item, pity where it mattered the most nothing was forthcoming. Having placed and paid for an order on Saturday, one would assume at least by Monday midday (or later on the day) transaction should be processed, however it took three days and constant follow up’s with their social media team to have the store contact me. Upon collection my order was marked ‘For Delivery’ that’s odd because the store does not do deliveries in my area. When enquiring about the delays while in-store, a staff member named Refilwe could not account and blamed the format of the transaction for the mishaps. According to unapologetic Refilwe, transaction via PayFAST hangs the payment as such the order does not reflect on their system. Why then keep or have such a format when it inconveniences customers, she could not provide an answer. How then did my order came to their attention? “It just popped up,” she said. A reference was made that another customer placed and paid for an order, an hour later s/he was in the store to collect, is that supposed to make me feel good? This is the second time I have had to rely on their social media team to be informed about the whereabouts of my order, an act she arrogantly reprimanded me for.
0 replies
50 months ago
A promise Hi-Fi Corp makes, can’t keep
Purchased goods online at Hi-Fi Corporation on Monday, February 14 and received confirmation the following day that all is well and that delivery shall be made within 3-6 working days. I then received a call from their ‘supposedly’ driver and a further one from the store all confirming my address as Thursday was the arranged day for delivery. However, on the said day I received a text message apologising for the postponement of delivery to Saturday (this without arranging with me as a customer first and besides it fell out of their delivery days as stated on their website). I reached out by sending an email over the weekend to enquire about the whereabouts of my goods and delivery date, collectively Peter and Kenneth logged a ticket and assured me that the goods were ready to pick and courier would be in touch. Attempts to track the shipment proved futile cause suddenly I couldn’t log onto my online profile. On Monday, February 21 I had a web chat with Lucia who confirmed that the goods would be delivered by latest tomorrow (Tuesday) but then again that has passed and I’m yet to receive delivery.
0 replies
54 months ago
Pathetic RAIN's customer support
On Friday, a 5G sim + router were delivered following an upgrade from a 4G unlimited package. All I wanted was a fast, reliable and uninterrupted online access, however I have been without internet (the entire weekend) since the switch. Countless tickets lodged with references issued yet no one to attend to it. Come month-end they'll be quick to debit my account.
583 replies
72 months ago
Not a balistic service
Superbalist.com certainly takes the cup when it comes to poor customer service. Sadly, this is the exact opposite with their sister-online stores (Takealot & MrD Food). From placing an order twice and have it cancelled without consultation is absurd to say the least. Having placed an order prior initial lockdown, following it up with them is a drag while escalating it to their social media accounts I was served with a generic response. As a sign of remorse for dropping the ball, they issued discount codes for checkout on my next purchase but then again these are restraint by T&Cs - what is the use?
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
2 (11.764705882352942%)
2 Star
2 (11.764705882352942%)
1 Star
11 (64.70588235294117%)