IS
Internet Service Providers' Association
Unclaimed Business
IS
Internet Service Providers' Association
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
100
Recommended: Very Likely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Internet Service Providers' Association
Internet Service Providers' Association has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Internet Service Providers' Association across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
Bonita N
1 reviews | Active since Jan 2020
11 Mar 2026, 13:01
ISPA deliver on double billing wifi hassles
Mr Charles Reuvers delivered on the timeframes and expected outcome for a prolonged 5month struggle and threat of legal action by a service provided that double billed. What a relief to discover that there is somewhere to go (ISPA) to for those providers without a brick and mortar office and whose customer care service agents are held at ransom by ineffective call centre protocols.
Helpful (0)
|Replies (0)BN
Bonita N
1 reviews | Active since Jan 2020
11 Mar 2026, 13:01
ISPA deliver on double billing wifi hassles
Mr Charles Reuvers delivered on the timeframes and expected outcome for a prolonged 5month struggle and threat of legal action by a service provided that double billed. What a relief to discover that there is somewhere to go (ISPA) to for those providers without a brick and mortar office and whose customer care service agents are held at ransom by ineffective call centre protocols.
0
Replies (0)CVdm
Craig Van der merwe
1 reviews | Active since Jan 2020
11 Apr 2025, 05:28
Exceptional Service
I had an issue with Mweb within a week which includes drafting all the information needed for the formal complaint and then being sent to Mweb I got a responce one hour later which I couldn't get after three months and hundreds of emails and calls they are exceptional Big-up to ISPA.
Helpful (0)
|Replies (0)CVdm
Craig Van der merwe
1 reviews | Active since Jan 2020
11 Apr 2025, 05:28
Exceptional Service
I had an issue with Mweb within a week which includes drafting all the information needed for the formal complaint and then being sent to Mweb I got a responce one hour later which I couldn't get after three months and hundreds of emails and calls they are exceptional Big-up to ISPA.
0
Replies (0)L
Lauren
1 reviews | Active since Jan 2020
8 Mar 2024, 08:57
Thank you for existing :)
I approached the ISPA thinking I would have to prepare for a drawn out war....that did not happen. Charles Reuvers and the team at ISPA made the mediation process so easy, quick and simple. I appreciated their assistance to help escalate my issue, and they helped me and the ISP member come to a reasonable resolution. With that interaction, I still remained happy with ISPs overall service because they kept me involved, updated and included. I am thankful the ISPA exists and their members actively and regularly engage with it. I doubt I would have had a similar experience with another regulatory body. Thank you, Charles and the ISPA.
Helpful (0)
|Replies (0)L
Lauren
1 reviews | Active since Jan 2020
8 Mar 2024, 08:57
Thank you for existing :)
I approached the ISPA thinking I would have to prepare for a drawn out war....that did not happen. Charles Reuvers and the team at ISPA made the mediation process so easy, quick and simple. I appreciated their assistance to help escalate my issue, and they helped me and the ISP member come to a reasonable resolution. With that interaction, I still remained happy with ISPs overall service because they kept me involved, updated and included. I am thankful the ISPA exists and their members actively and regularly engage with it. I doubt I would have had a similar experience with another regulatory body. Thank you, Charles and the ISPA.
0
Replies (0)RN
Reginald N
1 reviews | Active since Jan 2020
7 Nov 2023, 09:51
ISPA mediation mindful of consumers
It is often said don’t praise a fish for swimming but affording a soul his/her flowers for a job well done is a necessity, especially in today’s era where entities just do as they please and never honour their end of the bargain towards a customer. And further fails to make amends! In this instance, I would like to unreservedly commend Charles Reuvers and his team at Internet Service Providers’ Association for championing the mediation between a customer and an entity. From bringing a billing dispute with a provider to their attention, to another who don’t provide expected service upon signing up to another one who saw it fit to active a data line despite prior arrangement for a delay. Mediation by ISPA has yielded positive and satisfactory result over a short period of time. I’d advise fellow consumers to bookmark www.ispa.org.za and make use of their service to resolve disputes with internet service providers(however make sure the provider is their member).
Helpful (0)
|Replies (0)RN
Reginald N
1 reviews | Active since Jan 2020
7 Nov 2023, 09:51
ISPA mediation mindful of consumers
It is often said don’t praise a fish for swimming but affording a soul his/her flowers for a job well done is a necessity, especially in today’s era where entities just do as they please and never honour their end of the bargain towards a customer. And further fails to make amends! In this instance, I would like to unreservedly commend Charles Reuvers and his team at Internet Service Providers’ Association for championing the mediation between a customer and an entity. From bringing a billing dispute with a provider to their attention, to another who don’t provide expected service upon signing up to another one who saw it fit to active a data line despite prior arrangement for a delay. Mediation by ISPA has yielded positive and satisfactory result over a short period of time. I’d advise fellow consumers to bookmark www.ispa.org.za and make use of their service to resolve disputes with internet service providers(however make sure the provider is their member).
0
Replies (0)SL
Sindi L
1 reviews | Active since Jan 2020
19 Jul 2023, 13:45
Big up to IPSA
Within 8 days of reporting my issue with WebAfrica, my issue was resolved ,cancellation accepted and waiting period waived. I’m back on fibre with Afrihost. So happy with prompt action by ISPA in resolving the impasse. Thank you Mr Charles Reuvers
Helpful (0)
|Replies (0)SL
Sindi L
1 reviews | Active since Jan 2020
19 Jul 2023, 13:45
Big up to IPSA
Within 8 days of reporting my issue with WebAfrica, my issue was resolved ,cancellation accepted and waiting period waived. I’m back on fibre with Afrihost. So happy with prompt action by ISPA in resolving the impasse. Thank you Mr Charles Reuvers
0
Replies (0)JN
Jean N
1 reviews | Active since Jan 2020
7 Dec 2022, 08:39
Phenomenal Service.
Excellent service from Charles Reuvers from ISPA. I have been struggling since March with Supersonic to allocate payments to my fibre account. To no avail. In desperation, I asked for help from ISPA, and within a week, all my payments reflected. ISPA mediated the entire process. Cannot thank them enough. Charles is very professional, and an absolute pleasure to deal with.
Helpful (0)
|Replies (0)JN
Jean N
1 reviews | Active since Jan 2020
7 Dec 2022, 08:39
Phenomenal Service.
Excellent service from Charles Reuvers from ISPA. I have been struggling since March with Supersonic to allocate payments to my fibre account. To no avail. In desperation, I asked for help from ISPA, and within a week, all my payments reflected. ISPA mediated the entire process. Cannot thank them enough. Charles is very professional, and an absolute pleasure to deal with.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2022, 09:24
Great service.
Was getting 0 feedback from Webafrica, no proper way to communicate with anyone remotely competent, but Charles at ISPA quickly got all the information he required with fast direct questions and sorted webafrica out for us.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Nov 2022, 09:24
Great service.
Was getting 0 feedback from Webafrica, no proper way to communicate with anyone remotely competent, but Charles at ISPA quickly got all the information he required with fast direct questions and sorted webafrica out for us.
0
Replies (0)TW
Teresa W
1 reviews | Active since Jan 2020
2 Nov 2022, 07:08
Shout out to the Internet Service Providers Association
This is a shout out to the ISPA . Thank you for helping me resolve my cancellation with one of your members. Without your mediation I would never have been able to resolve my issue. Anyone out there struggling to cancel their service rightfully and fairly with their ISP (internet service provider) having gone through the procedure correctly and fail to do so. The ISPA can assist you if your provider is one of their members. Fill out the form and provide as much evidence and possible on their platform and they will mediate the issue beteen you and their member. Well done George from ISPA and thank you once again!!
Helpful (0)
|Replies (0)TW
Teresa W
1 reviews | Active since Jan 2020
2 Nov 2022, 07:08
Shout out to the Internet Service Providers Association
This is a shout out to the ISPA . Thank you for helping me resolve my cancellation with one of your members. Without your mediation I would never have been able to resolve my issue. Anyone out there struggling to cancel their service rightfully and fairly with their ISP (internet service provider) having gone through the procedure correctly and fail to do so. The ISPA can assist you if your provider is one of their members. Fill out the form and provide as much evidence and possible on their platform and they will mediate the issue beteen you and their member. Well done George from ISPA and thank you once again!!
0
Replies (0)