UNABLE TO ASSIST WITH DEPOSIT REFUND - REF NO: 560659584

<p>We rented a car at InterRent in Mallorca, Spain.  Apart from the time spent to receive the vehicle (which took us two hours), I thought of it to be a decent company.  On the 26th of July 2017, we returned the vehicle at the airport.  Our flight was really early so their offices were still closed.  We phoned later that day to enquire on when our deposit will be refunded.  They said the money has been unlocked and that it will be back in our account on the 31st of July 2017.  After the 31st, and after countless phone calls, I've sent countless emails to InterRent, and later to Europcar as well, with absolute no response.  It is two weeks since we returned the vehicle, and we are still waiting for our deposit to be returned! We've also been waiting equally as long for a written response from the Company, In all my time of traveling, I've never had to wait this long to get my deposit back from a car rental company!  I also spoke to my bank, which told me that the money has not been cleared into InterRent's account, but that it also has not yet been refunded either.  So apparently my money is just hanging around somewhere!  I would definitely not recommend making use of them.  Horrible Customer Care!</p>