VERY POOR SERVICE -INTERSTATE BUSLINES-UNFRIENDLY AND RUDE

WE ARE A FEW PEOPLE WHO IS TAKING THE 6:40 BUS FROM WILGEHOF TO HOFFMANSQUARE EVERY MORNING .THE DRIVERS ON THAT ROUTE IS VERY UNFRIENDLY AND RUDE.ON MONDAY THERE WAS A LADY GETTING ON AT THE STOP IN STALSROAD, SHE WAS AT THE BUS ,THEN THE BUSDRIVER LEFT HER AND SHE HAD TO WALK TO WHERE SHE COULD FIND ANOTHER STOP.THEY DO NOT WAIT UNTILL WE GET SEATED BEFORE THEY PULL AWAY.IN THE AFTERNOON WE TAKE THE 17:15 BUS .WE USE TO HAVE A VERY FRIENDLY BUSDRIVER ,PHILLIP,HE WAS ALWAYS ON TIME AND VERY FRIENDLY AND HELPFULL.NOW WE GET THIS BUSDRIVERS WHO DOES NOT KNOW THE ROUTE AND ARE ALWAYS LATE.CAN YOU PLEASE MAKE A PLAN AND BRING PHILLIP BACK ON OUR ROUTE.THESE OTHER DRIVERS THINK WE DO THEM A FAVOUR TO GET ON THEIR BUS, BUT WE PAY FOR THE SERVICE THAT WE GET AND IT IS TERRIBLE.MAYBE IT IS BECAUSE THEY DO NOT HAVE ANY COMPETITION .AND EVEN IF YOU LOG A COMPLAIN WITH THEM THEY TELL YOU THEY WOULD COME BACK TO ....THEY NEVER DO COME BACK...NOT EVEN THE MANAGERS.

I ALSO WANT TO MAKE A SUGGESTION,THE BUSSES IN THE AFTERNOON FROM HOFFMAN SQUARE:THERE IS 15:35;16:10 AND THEN ONLY 17:15 . WHY CAN THEY NOT MAKE A BUS AVAILABLE AT 16:30 /16:40 FOR THE PEOPLE THAT COME FROM WORK AT 16:30.NOW WE MUST WAIT UNTILL 17:15 TO GET A BUS AND THEN IT IS LATE ALSO.

I HOPE THIS PROBLEM GET SOLVED SOON PLEASE.