INSURANCE CLAIM NOT TO BE PAID

Response to Recent Claim Assessment – Property at 974 Wolfaardt Street, Da****rt Estate, Pretoria

I am writing in response to the recent claim assessment regarding the property at 974 Wolfaardt Street, Da****rt Estate, Pretoria. I would like to address several concerns:

With the severe hailstorm that struck Pretoria in the early hours of 1 December, causing extensive damage to homes and properties. Several roofs collapsed, and numerous windows were shattered as the storm swept through the area.

It was said by John De Jager that maintenance was allegedly not performed on the roofs of the house and flatlet. This statement is incorrect. Regular upkeep has been carried out to ensure the integrity of the roofing structures. Specifically, waterproofing was completed in December 2024, and again in January and August 2025.

I am concerned about how the assessor, John De Jager concluded that maintenance was not done, given that this was his first visit to the premises and he did not do inspections on the roofs, just walked around and taking pictures of the carport on the ground, the whole inspection was about 5min. Furthermore, we received no feedback after his inspection. When we attempted to contact him for clarification, we were informed that he is currently on leave.

The assessor indicated that the building plans should reflect the carports. Unfortunately, there are no existing plans available for the property. This is due to a major fire that occurred at the municipal offices in Pretoria, which destroyed the west wing of the Munitoria building on March 3, 1997, where all archived house plans were stored. As a result, it is not possible to produce the original plans.

Due to ongoing heavy rains, additional damage has occurred, and the cost of repairs continues to escalate. This situation requires urgent attention to prevent further deterioration and financial impact.

Please note that the household claim is also being held back due to this inconvenience, which is causing additional strain and delays in addressing the overall damage.

Please advise on the next steps and confirm whether this explanation will be accepted so that we can move forward promptly. I am committed to resolving this matter and providing any additional information you may require.

I am paying the insures every month, via debit order or EFT. We don’t claim for small unnecessary issues. We are covered in the Police schedule for storm/wind/water/hail and snow.

NOW after this you tell us you are not going to pay the claim, i am very disapointed in John De Jager as the assesor and IntegriSure as well