Disappointed and frustrated

I use Intertown Transport (ITT). It’s been over two weeks now. I’ve been emailing and WhatsApping them about my parcel is lost. They are dragging their feet, even though they know their staff stole my parcel. 😡😡😡 Their service is 0% — absolutely shameful. I will never use them again. I have to ask them every day for feedback, and it’s like every time I ask, they suddenly remember and do a follow-up only after you hang up the call. Once you drop the call, you are forgotten. The cellphone was suppose to be a Christmas gift.