Lose packages without compensation to their clients

This courier service is the worst. They lost my daughter's matric certificate sent by Brima Logistics from PTA to Piketberg. They have not communicated with us to let us know what's going on. We had to find out from a third party courier service they lost the parcel. There is no paperwork or waybill available from them to track our parcel, instead they just ignore us and claim they didn't lose it. There is no company number or manager to contact. Instead we have to deal with a driver that can't even communicate property