Quickbooks online - nothing quick about support

The customer support offered by Intuit is diabolical. They have effectively forced everyone to go online but the migration has problems and there is very little support. There is no one to speak to on the phone, the chat line and email support simply spews out the same copy and paste answers (no one actually reads the problem properly) despite us having tried them and they don't work - and emails take a day to and chat not much better. Trying to get to liaise with a migration expert takes days.... a few and waiting. They don't have enough staff to deal with the problems - we have a reference number but still waiting days later. It's the end of the month, Vat is due and statements and pathetic support. We have a few companies that have migrated but if this is the way Intuit supports customers its perhaps time to go elsewhere. We are not the only unhappy customers. There are very many complaints.