IS
Ian S
Active since Jan 2017
16
Reviews
0
Industries
Reviews
16 reviews21 months ago
SAFAIR middle seat *******.
I am very disappointed in Fly Safair's relatively new policy of charging an exorbitant R750 extra fee if you book a seat with an empty middle seat next to you. Sometimes there is no other option but to book such a seat. Having flown with them so many times this is very disappointing. I have booked 12 flights in the past two days for myself and colleagues and if i booked the seats I wanted it would have cost an extra R9000. This on top of the cost of pre-booking booking the seats. Pity as the rest of their service and the planes are great.
0 replies
23 months ago
Cell C are ***********
I have a disagreement with Cell C over the package a call centre agent loaded which is not what I agreed on. I requested a copy of the recording in early January. I received a recording in early May - and it is someone else's recording. It is now 6 months that they are have given me the incorrect package and still no resolution. I have multiple accounts and data cards with Cell C and have been happy for years but it does seem as though they are trying their best to lose my business. I am now super ****ed off at their incompetence.
165 replies
25 months ago
Cell C ****** my money
I tried buying extra data on the Cell C app. They deducted the money via PayFast but never credited my account with the data. After an hour holding for a call operator to speak to his manager he cut me off. I don't think he even tried to speak to anybody. The branch could not help me. Then FNB said i must talk to PayFast to refund me the money. They say I must talk to FNB or Cell C. Oh, and I am still waiting since 5 January for Cell C to provide me with the recording for an interaction I had with them in December. I have been a Cell C customer for many years with a number of accounts so its sad to see they just don't care.
159 replies
38 months ago
FNB not interested in catching fraudsters
I reported a potential fraud case to FNB on 24 Feb and was told the investigation department would get in touch. I am still waiting. I tried calling the fraud line again now and after hanging on for ages I was cut off. This is a perfect opportunity to catch a fraudster / fraudsters and yet FNB don't seem interested in catching these scammers.
106 replies
41 months ago
Disengaged customer service
I lost my ID on a recent Airlink flight. I emailed their customer care on 13th November with all the details and I have yet to receive a response. Then when I flew back I went to the sales desk at Cape Town airport to check if it had been found. The service agent was great and made a phone call and found out that it was on an employees desk at the Airlink lost baggage office. Fortunately I got it back but I am super disappointed that Airlink knew which flight it was lost on, had all my details but did not bother to phone me to let me know they had it. This simple gesture would have saved me a high degree of stress and been a great win for them. If I did not go back to CT airport it would still be on the agent's desk and I would be standing in a long queue at Home Affairs. I fly often on Airlink and usually have no qualms but this poor customer service is very disappointing.
0 replies
42 months ago
Poor ASICS SA customer service.
Asics SA customer care is non existant. I have tried to purchase a certain model running shoe and could not find availability. The Asics website has a South African customer care email facility so I wrote to them to find out what the stock situation is. This is the response I got from some random call centre about 6 days after writing to them - Thank you for your message and your interest in ASICS. We do not yet have our own e-commerce website in South Africa - our website is currently a catalogue of our products and information about the brand. In order to purchase one of our products, we would suggest trying one of our official online retailers such as the followings. Regrettably, we don’t have any information regarding the stock level of the local retailers. Please contact the retailers to get some advice. https://www.sportsmanswarehouse.co.za/ https://www.totalsports.co.za https://thesweatshop.co.za/ https://www.takealot.com/sport https://superbalist.com/ You can also find out where your nearest store is at: https://www.asics.com/za/en-za/store-locator If you have any further queries, please do not hesitate to ask. So I wrote back less than 30 mins later (18 October) with the following: The problem is that Asics South Africa is not supplying the retailers with stock. It would be nice f there was someone at Asics SA to talk to find out about the stock situation. Having a customer care centre for South Africa (consumer-za@asics.com) in another country who has no info on the local market is of no help to Asics customers. Why does Asics even bother? Well I have had no response as of now. Quite appalling customer care. Sad for such a good brand of shoes.
0 replies
45 months ago
Audi no parts no concern for customers
Audi SA needs to be held accountable for not holding parts in stock for well known and widespread defects on various models. My son's 2013 Audi A3 (with less than 100 000km on the clock) had the mechatronic unit in the gearbox fail. This is a common global failure and most probably a result of modern manufacturers engineering cars to a budget rather than for quality thanks to the beancounters at the helm. Despite it being a common global failure, Audi SA carries no stock of the part. When it failed we were told 10-14 working days to get the part as it would be flown in from Germany. It is now 15 working days and we are now told it will be another 10 working days. The car has been standing since 30 June and it has seriously compromised my son's ability to complete his internship as the dealer does not have a loan car, and in any case has a policy to only provide loan cars for vehicles still under warranty. To make matters worse my other son's Audi A3 had a water pump failure at 76 000km - another common Audi/VW problem for that model that is so common that repair agents buy all the water pump stocks they can get their hands on. Fortunately in this case the car did not go to an Audi dealer so an independent workshop found a replacement part quickly and made the repair. All in all very disappointing that Audi has forgone quality and customer service in this manner. After having 3 Audi's in the family I think it's probably the end of the brand for me.
0 replies
47 months ago
FNB online banking issues
FNB's online banking is falling apart. From being a leader recently it logs you off randomly when trying to make payments, proof of payment receipts don't download, the online banking and app don't talk to each other as they did, and other glitches. It is very frustrating and time wasting when you have loaded multiple payments only to see the system log you out before payment can be made. They waste our time and we have to live with it, but they charge for every little service / time they give to their clients. If only we did not have monopolies in this country.
134 replies
47 months ago
Quickbooks online - nothing quick about support
The customer support offered by Intuit is diabolical. They have effectively forced everyone to go online but the migration has problems and there is very little support. There is no one to speak to on the phone, the chat line and email support simply spews out the same copy and paste answers (no one actually reads the problem properly) despite us having tried them and they don't work - and emails take a day to and chat not much better. Trying to get to liaise with a migration expert takes days.... a few and waiting. They don't have enough staff to deal with the problems - we have a reference number but still waiting days later. It's the end of the month, Vat is due and statements and pathetic support. We have a few companies that have migrated but if this is the way Intuit supports customers its perhaps time to go elsewhere. We are not the only unhappy customers. There are very many complaints.
0 replies
60 months ago
How lose your customer
I am disappointed with FNB. I have had a credit card with them for around 35 years which has always been in good standing. My outstanding balance for last month was R1742 due on 19 May. I was travelling on business and missed the payment. By Saturday they had blocked the card. Its never happened before if I was a few days late. No call, no email, no sms reminder. Just cut you off. Our banks still have no idea on how to treat their customers. Imagine if a normal business treated their customer of 35 years in this manner over such a small amount. I have 12 business accounts with FNB. Maybe time to change but sadly most the banks are all the same.
53 replies
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