*****STERS

I cancelled my subscription months ago and I keep getting billed for the subscription. Not even talking to one of their reps seems to get them off of debiting my account. Now, I want to go in and cancel again on the platform and it's not even letting me. When I open Billing & subscription in the Account and Settings tab, I only get an error that reads "Unable to process your request at this time". I am being held hostage.