No Empathy

I've had the worst experience with this service provider. On February 13th I requested a quote for a two night stay and received an invoice the very next day quoting me for the proposed stay... the invoice has a disclaimer that says that you ought to call before making payment I did so on the 25th of February and I confirmed with Vimbai that the invoice was still valid and I could proceed with full payment on the 25th hours into my arrival I received a frantic call that my 2 year old was rushed to the hospital for medical assistance, I couldn't just sit in at a leisure facility while she was at a hospital and decided to make the 2 hour drive back home, when I got to the gate just before midnight I learnt their security knocks off at 10pm and had to wait an additional 40mins for assistance. I called the very next day before 9am to advise I had to check out due to unforeseen circumstances. I proceeded to ask for a refund for the last night that I had not stayed and special dinner i asked for it would be a week before I'd get feedback that they would rather credit me for the night i didn't stay plus the dinner. Show me a parent who'd rather sip ****tails at a lodge with a sick child at home. I expressed I'd rather use the money for much needed medication but to them my money and playing "God" is more important. The manager advised they were fully booked but every second room was vacant and how do you turn people away when I had only enquired and didn't even confirm until the 25th... So my unpleasant experience is to them "speaking bad of them wherever I can". Although I will recover my money I urge everyone to take reviews seriously there's truth in every experience.