LM
Lerato M
Active since Dec 2018
6
Reviews
0
Industries
Reviews
6 reviews52 months ago
No Empathy
I've had the worst experience with this service provider. On February 13th I requested a quote for a two night stay and received an invoice the very next day quoting me for the proposed stay... the invoice has a disclaimer that says that you ought to call before making payment I did so on the 25th of February and I confirmed with Vimbai that the invoice was still valid and I could proceed with full payment on the 25th hours into my arrival I received a frantic call that my 2 year old was rushed to the hospital for medical assistance, I couldn't just sit in at a leisure facility while she was at a hospital and decided to make the 2 hour drive back home, when I got to the gate just before midnight I learnt their security knocks off at 10pm and had to wait an additional 40mins for assistance. I called the very next day before 9am to advise I had to check out due to unforeseen circumstances. I proceeded to ask for a refund for the last night that I had not stayed and special dinner i asked for it would be a week before I'd get feedback that they would rather credit me for the night i didn't stay plus the dinner. Show me a parent who'd rather sip ****tails at a lodge with a sick child at home. I expressed I'd rather use the money for much needed medication but to them my money and playing "God" is more important. The manager advised they were fully booked but every second room was vacant and how do you turn people away when I had only enquired and didn't even confirm until the 25th... So my unpleasant experience is to them "speaking bad of them wherever I can". Although I will recover my money I urge everyone to take reviews seriously there's truth in every experience.
0 replies
52 months ago
Dispute joke
So i recently made a payment via eft to a service provider and paid the full amount for due to unforseen circumstances i could not redeem the purchase and have the service provider for a partial refund, they've simply said no and i approached my bank to dispute so i can pay what is now due to the service provider instead of the full amount. I was then advised that my bank needs to confirm with the sp if the monies may be reversed, how is a bank that i pay service fees to monthly going to follow what the counter part is saying over what i as their client have advised i have emails to the effect but being told i will incur a charge irregardless of the outcome and ultimately may not even get my refund.. Capitec has gone from being the best to just a profit organisation. clients are literally *****ed over and they just don't care
1 reply
59 months ago
No action from retentions department
I had a policy with stangen and to unforeseen circumstances I missed a payment this was last year in July (2020) I have called since month end July to reinstate the policy spoken with over 7 agents who have advised someone from their retentions department will call, last month again I called to reinstate and again I am waiting.
1 reply
69 months ago
Paying for their mistakes
I called a week before my account should be debited to enquire about the amount I needed to pay to settle it. I confirmed with the agent who's name I cannot recall that payment will be made no later than COB on the 17th of August which I did. The agent asked how I would be making the payment and I advised eft. I made my eft transfer as agreed and on my account was debited again on the 25th of the same month. I reversed the amount and they refunded me again. Then I get a call to say they refunded me why was it reversed. I explained that the debit was not supposed to go off in the 1st place as it was settled. I agreed I'd pay back the reversed amount but I can't be liable for the penalty fees as this was an internal error. Apparently their mag tape is sent through 5 days before collection and this was not communicated their agents are ill informed and surely that cannot be the client's fault. I have paid back what I owed but I cannot take the blame for these so called penalties in every call I asked to speak with a manager and its now October and still nothing I'm harrassed with calls for penalties. This is nothing short of stealing!!!
3 replies
91 months ago
Refinery Champs
Popped into the Menlynn branch a few days ago and never have I encountered such service excellence... I went to purchase a pair of shorts for my girlfriend and was there for less than 10 minutes but I had 5 of the store assistants there asking if I needed help and telling me about the specials they had on their merchandise product knowledge is key and I left with not 1 but 2 shorts... The staff were friendly and helpful not to mention ready to assist... Well done Menlynn branch
1 reply
91 months ago
Kulula's superheros
A couple of weeks ago I traveled from jhb to durban using this airline. My luggage bag was terribly handled and broken... Needless to say I was livid, but thanks to Nolita and her supervisor Mohammed at the Durban luggage service for ensuring that I get a bag to travel with for the duration of my trip and that my bag is ready for collection in record time. Thank you very much ?
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)