INVESTEC TURN AROUND TIMES & CUSTOMER SERVICE

1. I recently opened a Tax-Free Savings Account and a Retirement Annuity with the bank. What should have been a simple and straightforward process turned into a frustrating experience due to a lack of communication, delays in actioning requests, and an overall poor level of service. 2. I escalated the matter at the time because the experience was unpleasant, unprofessional, and unacceptable. However, the responses I received from management felt generic and rehe****d, without addressing the root of the issues or providing meaningful resolution. 3. I am now in the process of obtaining pre-approval for financing, and I find myself once again in a position where I am driving all communication, with little to no response from Investec on how to proceed. 4. There has been a noticeable decline in customer care and overall client experience. I have been with the bank for some time and have previously financed both a property and a vehicle through Investec, and I do not recall the service being this poor. 5. At this point, I am even reluctant to escalate further, as it feels as though management is more focused on providing standard responses than genuinely assisting clients or addressing ongoing service concerns. This ongoing experience makes it difficult to have confidence in the level of service being provided.