SC
ShazCindi C
Active since Jul 2016
10
Reviews
0
Industries
Reviews
10 reviews2 weeks ago
INVESTEC TURN AROUND TIMES & CUSTOMER SERVICE
1. I recently opened a Tax-Free Savings Account and a Retirement Annuity with the bank. What should have been a simple and straightforward process turned into a frustrating experience due to a lack of communication, delays in actioning requests, and an overall poor level of service. 2. I escalated the matter at the time because the experience was unpleasant, unprofessional, and unacceptable. However, the responses I received from management felt generic and rehe****d, without addressing the root of the issues or providing meaningful resolution. 3. I am now in the process of obtaining pre-approval for financing, and I find myself once again in a position where I am driving all communication, with little to no response from Investec on how to proceed. 4. There has been a noticeable decline in customer care and overall client experience. I have been with the bank for some time and have previously financed both a property and a vehicle through Investec, and I do not recall the service being this poor. 5. At this point, I am even reluctant to escalate further, as it feels as though management is more focused on providing standard responses than genuinely assisting clients or addressing ongoing service concerns. This ongoing experience makes it difficult to have confidence in the level of service being provided.
45 replies
8 months ago
Opening an RA and TAX free with Investec is taking 3 months & communication and customer care are non existent
I requested my banker to arrange for the opening of an RA and a TAX free in July 2025 for the first debit orders to go off on the 25th of August 2025. The process started and after sending all required documentation on the 13th of August 2025 , I heard nothing from the Investec Investment division. Post escalating the matter it was bought to my attention by Simone , that their team member dropped the ball and they will take corrective measures internally. Post the back and forth and the frustration with the awful and poor service , I get from the Investec team , they started making some progress again . Unfortunately due to the Investec poor service and mistakes , the RA and TAX free would have to move to starting in September and they will debit my account for both. The debit order went through for the RA and still no communication was received on how far everything is and what are the next steps , my banker Tiro seems to not be a person they care to respond to and it results with him being the worst banker ive had in the 6 years i have been with Investec. The TAX free is in limbo , i have not received any communication , received an email that they tried debiting my account and could not because of insufficient funds and i moved money from the prime saver to the main account and alerted them to debit it and they did not reply. It has been two months of hell with the worst kind of service from Investec , I follow up every second day and dont get any responses (Since Simone went on leave ) . I have 2 other RA's and it did not take this long with them , I am also transferring another RA to the one im opening with Investec and I will not be able to tell you if the 100 days transfer process has started or not . I requested Simone to formalise my complaint , because my issue was escalated to her as a manager and asked she formalises my complaint , because when asking for channels where i can complain I dont get any assistance . Im frustrated that something so simple has become so lengthy and unnecessary , with the worst kind of customer care and communication. I dont know what else I can do in this instance to get assistance , because the people who are meant to assist , my banker , the PBA , the Investment team are all *********** and they dont care about customer experience . Im assuming it takes half the year to get an RA finalised with Investec , if I had known i would not have wasted my time , energy and resources to get the employees to do their jobs.
70 replies
11 months ago
NO EFFICIENCY & BAD CUSTOMER SERVICE
I had a *****ulent debit order on my account alerted Invested , sent the email to the email to PBA_Debit.OrderReversals and cc'd the respective Banker assistant and more than a month later they had not rep**** to me. When i called customer they said they will make the team aware. Unfortunately more than a month later i have still not been assisted. When following up the internal departments seems to be failing the bankers . I am yet to receive assistance and i am disappointed with how this bank used to have the best customer service and now we dealing with Ample amount of incompetence and bad customer service. Something needs to be done internally at investec to bring back , back office efficiency and exceptional customer service we used to receive.
70 replies
12 months ago
REFUND MY MONEY , PAID FOR SHOWMAX AND DID NOT HAVE ACCESS
Good Day I wanted to add the mobile streaming option to my explora subscription , there was a glitch and an issue with website i opted to chat to an agent. 1. The agent could not even understand the request and was failing at the basic comprehension . 2. The agent then disconnected my showmax subscription that i have paid for (Because its part of my debit order with the explora subscription) 3. After the mess with the Agent i did not realise that instead of connecting and fixing my streaming , they just disconnected my showmax. 4. I called dstv and expressed my frustration and they said i need to pay to get reconnected on showmax again , Please note I have already paid the R60 add on with my debit order for the month of May. 5. The Agent was irritable (Annoyed and kept pronouncing my name wrong) Welile ( 123315682) even after correcting her. 6. I requested her to remain polite 7.She asked that i will have to pay to get reconnected despite this being their fault , I paid send Proof of payment and was still not connected. 8. I would like the amount I paid for show max upon debit order to be refunded , with the amount your agent made me pay only for showmax not to work . Your Agents are awful , unhelpful and ridiculously rude and disappointing. The customer is at the center of your business and your call center could not care less.
75 replies
16 months ago
21 Days without WIFI
After 21 days of logging (SR241220-501347) I assumed after the 6th of January as promised after not having WIFI for 18 days Vodacom would prioritise the issue. Unfortunately not , I called vodacom and asked them to have a technician come out as agreed upon (I had to remind them because they said nothing in the system makes this issue a priority) On the 6th of January 2025 a technician eventually came in the morning , he looked tired and did not want to trouble shoot anything , he complained that this is a lot of work, we had to keep probing him to check. He wasted time did not fix anything and left saying he will come back on the 7th which he never did. On the 7th we followed up and they said there is an area outage and they are working on it . on the 8th we had wifi from 9am to 11am and it was gone again and has been gone to date. I have been making calls to Vodacom and to be quite honest Vodacom employees are fed up and do not seem to want to assist. My most recent call was directed to the Capetown call centre and the agent said to me unfortunately there is no feedback from when the technician came out , the status of my call is still “Technician will go out 6th January 2025” I then told her what transpired with the technician and asked that he escalate my issue because , we work from home and the house runs on wifi but he made all the promises under the sun to send me an update via email and never did any of that. I should get value for the money i have paid for this wifi and have not had connectivity , with a total of 21 days without wifi and a total of 24 between December and Jan 2025 im defeated. The call centre agents don’t want to assist , the technicians are ***** humans and im a constant annoyance calling daily and begging for wifi , its an expensive , disheartening experience . May I kindly get someone to assist with ensuring I get wifi.
216 replies
16 months ago
15 Days Without Wi-Fi and Unacceptable Customer Service from Vodacom Fibre
I am writing this complaint to express my extreme dissatisfaction with Vodacom Fiber's service and handling of my issue. As of today, I have been without Wi-Fi for 15 days, and the experience has been nothing short of frustrating and financially burdensome, given that I work from home and rely entirely on Wi-Fi for my daily tasks. On the 20th of December 2024, I logged a call with Vodacom Fibre Customer Care (SR reference SR241220-501347) to report that my Wi-Fi was not working. I spoke to a consultant who verified that the router for the fibre connection was faulty and confirmed that a technician would need to visit my house to verify the issue. She assured me that I would receive assistance within 48 hours and that the technician would come to my house on Monday, 23 December 2024. On 23 December 2024, I followed up with Vodacom to confirm the technician’s arrival time. I spoke with Mlondi, who explained that Vodacom uses third-party service providers and would need to check why the technician had not arrived. After contacting the service provider, Mlondi informed me that they would call me at 9:00 AM with details of their ETA. I insisted on remaining on the line until the service provider called and suggested that Mlondi escalate the matter to a team lead. I waited for an hour, after which the team lead joined the call. The team lead admitted that the initial 48-hour resolution timeline provided to me was incorrect. However, he promised to escalate the issue and get back to me with an update. This call ended around 10:00 AM. By this point, the service provider who had promised to call me at 9:00 AM had still not contacted me. Despite trusting the team lead to follow up, I did not receive any update. Frustrated, I called Vodacom again at 4:50 PM for an update. Another consultant informed me that the second-line team had only attended to my query late in the day and had scheduled the technician to visit on 6 January 2025—18 days after my initial report. This is horrible customer service for several reasons: The team lead failed to update me about the change in the resolution timeline. The promised 48-hour resolution timeframe was entirely misleading and caused unnecessary frustration. As the customer, I had to repeatedly chase updates from Vodacom, while the consultants and service providers demonstrated a complete lack of urgency or accountability. No regard was shown for the inconvenience caused by leaving me without Wi-Fi for 18 days, despite the critical reliance on Wi-Fi for work-from-home arrangements. This experience has been one of the most frustrating I have ever endured. The lack of care, communication, and accountability displayed by Vodacom Fibre consultants is unacceptable. I am paying for a service I am not receiving, and this has caused a significant financial and operational impact on my household.
146 replies
53 months ago
COMPLAINT ON NO RESPONSE FROM VODACOM
I Have been incorrectly flagged by Vodacom for a debt I do not owe and billed for a service I did not receive . I have been trying to get assistance but all the available channels do not get back to me. Please note I have in contact with the billing and collections department with no luck on the mater being resolved. The first communication is with collections the last with billing. Ref(SR211208-396238) & (002AYaGV4HWCFFD6).
142 replies
54 months ago
PINEAPPLE INSURANCE WILL NOT ASSIST YOU
Good Morning I am frustrated by your claim process , I have been trying to claim since Monday Afternoon and I am highly inconvenienced by all this. Oritshidza was assisting me 1. I had told her that my account is debited 173 every month and when I had a phone the phone was showing as insured on the app.2. Now on the internet the phone is saying not insured.3. She said she will contact the technical team and got back to me and said I should use this email address (6yznwwg9ia@privaterelay.appleid.com) .4. This email does not have a password and the advice was to use the forgot password option and the problem now is that I dont know this email and have never used it before.5. May I please be assisted accordingly because this is ridiculous.
71 replies
65 months ago
SCAMMED BY BOOK A BOOK
I ordered books worth R1,527.00 [Order #896810] (23 December, 2020)]. I have called , emailed and all i receive is automated responses. it has been more than 7 days and i think they are a scam. I wish i did some research and made payment. stores like Pna should consider going online , because a lot of people who go on this platform for books end up being scammed.
0 replies
120 months ago
Contract payments
<p>I have been expereiencing a lot of problems with Vodacom relation to my contract . I have called the call center 3 times and all i received was bad service and poor customer service . I called because vodacom is taking double or more than what they supposed to take on for the contract , I have been calling the call center seeking assistance and they cant seem to help me . This month they did not just take double but they debbited my account twice , I called in and spoke to Pinky Rakabe reference for my call ( ********** 94) She did not try to assist me instead she was impatient and told me about how she could not help me . I asked for a transfere to someone that could assist and a lady named Elsie Seabi was the consultant i was told could assist reference for the call ( ********** 04) she was not willing to assist me or give me any work around . She also stated how at the solutions department they can not call a contract holder who uses a different network on that number that they use .</p> <p>my questions are really easy so if i have a data contract with vodacom and i have queries i will not get assistance because my number is with a different network?</p> <p>what is happening to the extra money i have been paying , how long should i wait to receive it ?</p> <p>will the only way to get assistance be to take legal action ?</p> <p>why is vodacom employing such useless and rude consultants that are of no use ?</p> <p>The vodacom solutions department headed by Ernest Manyenye is the most useless "solutions" department by far .</p> <p>I have taken it upon myself to gather texts and emails pertaining to this issue and will find an alternative because I clearly the resources vodacom has put in place is rendering useless .</p> <p> </p> <p> </p>
72 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)