Worst service ever experienced in my 65 years

Very disappointing. Invicta was employed to fix a leaking roof. They told us the roof needed to be replaced which we agreed to. When the leaks continued, Alan Hopper of Invicta, ducked and dived and when we then did what he said was still outstanding it was impossible to meet with him - only a time suitable to him was put forward. He was extremely rude and turned everything around to us being aggressive and our tenants setting their dog on him! It is easier to walk away and pay someone else to stop the leaks than to deal with this arrogant, bad mannered man.