Pa the tic!!!!!

I did my vehicle license renewal through IOX fleet services which is supposed to take up to 10 working days. 15 working days later and I get ZERO response from them. I've phoned multiple times and spoke to Natahsa, who promised every time to call me back and to this moment I've not received any feedback whatsoever. They don't respond to emails either. Im so disappointed and I'm just praying to God I can get my money back. I did this through outsurance so please reconsider if that's something you want to do. Just do it yourself or find a trusting company to help.