A huge thank you on my new car! 🚗💙

Dear Suzuki Bassonia,

I just wanted to take a moment to send a very heartfelt thank you to everyone involved in the process of helping me purchase my new car. Getting a new vehicle is a big moment in anyone’s life, and for me, it was filled with a mixture of excitement, uncer*****y, and — at first — a bit of frustration. But thanks to your dedication and willingness to make things right, this story has a happy ending.

While our journey together had its share of bumps in the road, I truly appreciate that the dealership took responsibility, acknowledged the initial issues, and did what needed to be done to fix them. That kind of accountability and commitment to customer service is rare, and it doesn’t go unnoticed. It means a lot to me.

I especially want to express my sincere gratitude to Paige, who was incredibly efficient and professional when it came to finalising the finance side of things. She handled everything with such calm and clarity, and in what can often be a very stressful part of the car-buying process, she made me feel completely at ease. Paige, your responsiveness and clear communication made such a difference — thank you for being so reliable and supportive.

And of course, I cannot thank Cherise enough. You are the heart of this whole experience, and I genuinely don’t believe any of this would have happened without you. From the very first interaction, you were friendly, patient, and understanding. You listened to what I needed, followed through on your promises, and showed a level of care that went beyond just making a sale. Your energy, positivity, and dedication made this feel like more than just a transaction — it felt personal. You made me feel seen, heard, and valued.

Thank you for being the kind of salesperson who doesn’t just sell cars but helps people feel confident and excited about such a major decision. You truly are one of a kind.

So even though we hit a few speed bumps in the beginning, I drive away not only with a car I love but also with a sense of appreciation and trust in your team. Thank you for turning things around and proving that service, integrity, and heart still exist in this industry.