1 reviews | Active since Member
The sales person that assisted me, Cherise van den Berg, promised me a great deal on a Suzuki Celerio. However, when I tried to start the financing process, communication was very poor. Financing people would send me emails with a broken link, or send mails by accident. I would communicate with Cherise, and she would then send an email forgetting things that were said in previous conversations. Features were added to the deal that I did not ask for, and when I asked to revise the deal to the original deal, a completely nonsensical response would come back. I was asked what color I wanted, to which I said blue, then a couple days later they come back and talk about a red car all of the sudden. In summary, very poor customer service and communication.