What an awful Experience

Absolute disappointment from this dealership. I purchased a brand new Suzuki swift which was a gift for my son who turned 21. Agreement was that the dealership settle my existing Suzuki at book value. The sales manager assessed the vehicle and agreed on the settlement which was given to me in writing.We agreed that I will only collect the new vehicle on the 19th April. Much to my disappointment I got a call 2 Days before collection of new vehicle advising me that there is a shortfall of 8k on my existing vehicle, and this was because apparently I gave the person assessing the trade in the wrong model 2024 instead of 2023. I’m quite surprised cos 3 days to collection I called the dealership to check whether it was okay to hand in the existing vehicle on same day we collect the new one . The sales manager said “ oh sorry I forgot about your trade in and would treat it as a buy in”. Because of the commitments already made I was forced into paying this money. I called the dealer principal and I must say , the level of ignorance and arrogance was really overwhelming. Whilst talking he says “ I’ll check something and get back to you” . I had to call him back and he tells me the same thing we already talked about. I wouldn’t recommend this dealership to anyone if you want peace of mind . If you made a mistake admit it . If it was not for the predicament you put me in , I would have cancelled the contract and bought my vehicle elsewhere. Mr Lance , you and your dealership lack ethics. You won’t be getting any business from me or anyone I know. @ Brian , thanks for your excellent execution on the delivery and handover of the new car. Much appreciated.