IQOS South Africa
1.6|42 reviews
ZP
Ziyaad P
1 reviews | Active since Member
09 Oct 2024, 16:07
IQOS BAD SERVICE CAVENDISH SQUARE
So I visited the iqos kiosk in Cavendish square two weeks ago and was not Very welcoming by the 2 lady's on duty that day I laid a complaint with the complaints department of iqos explaining what transpired I was then emailed back and forth with the department and was told we would come to a best resolution to resolve this matter, up until this day no resolution has been met,I'm beginning to think the whole department is in lax mode and do not care for its customers I have been an iqos user for many year's since day one,and i will be moving over to vuze as there whole department is set for customer service at its best iqos is definitely loosing the plot and the goal they hopeing to reach I strongly suggest to avoid iqos Cavendish square, and you will be wasting your Time evenz laying a complaint to the iqos department
Helpful (0)
Replies (56)0
Replies (56)IQOS South Africa's replyOfficial
05 Dec 2024, 12:40Hi Ziyaad P,
We're really sorry that your experience with us has not been the best. We're really sorry about any inconvenience caused. We'd really like to have this resolved for you as soon as possible, however, as advised previously we would require the emails of the vouchers you are referring too in order for us to escalate this to the relevant department. You can send this to us to our email address which is contact.za@iqos.com or contact us on 08000 43387 and we'd be more than happy to assist you.
Kind regards,
IQOS Customer Care Team. 😊
We're really sorry that your experience with us has not been the best. We're really sorry about any inconvenience caused. We'd really like to have this resolved for you as soon as possible, however, as advised previously we would require the emails of the vouchers you are referring too in order for us to escalate this to the relevant department. You can send this to us to our email address which is contact.za@iqos.com or contact us on 08000 43387 and we'd be more than happy to assist you.
Kind regards,
IQOS Customer Care Team. 😊
Best regards,
IQOS South Africa's reply05 Dec 2024, 12:40
Official
Hi Ziyaad P,
We're really sorry that your experience with us has not been the best. We're really sorry about any inconvenience caused. We'd really like to have this resolved for you as soon as possible, however, as advised previously we would require the emails of the vouchers you are referring too in order for us to escalate this to the relevant department. You can send this to us to our email address which is contact.za@iqos.com or contact us on 08000 43387 and we'd be more than happy to assist you.
Kind regards,
IQOS Customer Care Team. 😊
We're really sorry that your experience with us has not been the best. We're really sorry about any inconvenience caused. We'd really like to have this resolved for you as soon as possible, however, as advised previously we would require the emails of the vouchers you are referring too in order for us to escalate this to the relevant department. You can send this to us to our email address which is contact.za@iqos.com or contact us on 08000 43387 and we'd be more than happy to assist you.
Kind regards,
IQOS Customer Care Team. 😊
Best regards,