POOR QUALITY AND NO SERVICE

SECOND BAD EXPERIENCE WITH THIS COMPANY, KEPT MY ORRIGINAL DEVICE AFTER THR 1ST MESS-UP. THIS STARTED PIERCING THE HEETS AT AN ANGLE, MAKING THEM USELESS. ABSOLUTELY NO HELP OR FEEDBACK FROM IQOS, GAVE THEM SERIAL NUMBER, BOX, MODEL, PICTURES AS PROOF BUT NO GO. AT FIRST THEIR CHAT BOTT SAID YES, THEN ON PRODUCING THE EVIDENCE THEY ASKED FOR .... OH NO!!!! THE CHAT BOT DIDN'T KEEP THE RECORDS FRO 2 DAYS AGO!?!?! WHAT *******!!! DON'Y BUY IT!!!