VERY POOR, USELESS SERVICE, QUALITY AND BAD PRODUCT.

ABSOLUTELY SHOCKING SERVICE! BOUGHT THE NEW ILUMA ONE UNIT, IT IS ABSOLUTE ******* AND CALLED IQOS WITHIN 7 DAYS TO ARRANGE A REFUND. WAS TOLD IT WILL BE DONE IN 3 DAYS AND A WEEK LATER I'M STILL WAITING. NO CONTACT, NOT A CALL, EMAIL OR REPLY. THEY DON'T EVEN REPLY ON THEIR OWN CHAT-BOT OR CUSTOMER SRVICE LINK. WILL NEVER EVER RECOMEND THE PRODUCT JUST BECAUSE OF THE SHOCKING, POOR TYPICAL S.A SERVICE LEVEL.