Worst service EVER

The last 2 weeks Iqos has been frustrating me so much, first I'm not near a Iqos Kiosk or Store, so when I'm in a area where one is, I visit them. 2 weeks ago I was in Durban and went to Iqos Gateway, the guy then told me about a specials that's about to start 2 days later, 2days later no the specials is postponed, so I'm back at home, 4days later the special comes through. Today we had to drive to CT for other business, so I want to get the special as I'm near a store and kiosks, store locator says somerset west has kiosk, opens at 9am, get there no kiosk to be found. Drive all the way to Canal walk, get there no they can't assist me because they have new system and it's not online, the lady not willing to try and make a plan. Phone V and A waterfront willing to drive there, yes they are online, get a call back no sorry we can't help you. Never in my life have I experienced this terrible service and not just one store or kiosk but ALL. Feel like stop supporting them at all