Disgusted with service at Camdeboo Spa Irene Country Lodge

I made a reservation at the Camdeboo Spa 2 weeks before the actual date for a special treat for my daughter's birthday. I was informed that I would receive a confirmation by email upon which I have to make payment to confirm the reservation. The email was never received, I made various calls to the Spa to get confirmation, but to no avail. I was always promised a call back which never happened. The night before the booking, I received a call to say our booking is confirmed......yay eventually! On the day of the booking, 1,5 hours before we were supposed to go, I get a call to say "sorry we have a problem with our staff and their transport, can we reschedule your appointment". OH MY WORD!!!! Are these people for real? Thank goodness I did not make payment in advance, as I cancelled immediately and this place missed out on almost R4k of treatments. Surely with Covid19 and hospitality industries taking a big knock, you would try your utmost to keep your customers happy, and not let a junior person call the client to give them the bad news, but get a manager to deal with it properly? I am totally disgusted at the way this was handled, Irene Country lodge and Spa - I won't put my foot there again!!