HB
Hilde B
Active since May 2016
3
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3 reviews66 months ago
Disgusted with service at Camdeboo Spa Irene Country Lodge
I made a reservation at the Camdeboo Spa 2 weeks before the actual date for a special treat for my daughter's birthday. I was informed that I would receive a confirmation by email upon which I have to make payment to confirm the reservation. The email was never received, I made various calls to the Spa to get confirmation, but to no avail. I was always promised a call back which never happened. The night before the booking, I received a call to say our booking is confirmed......yay eventually! On the day of the booking, 1,5 hours before we were supposed to go, I get a call to say "sorry we have a problem with our staff and their transport, can we reschedule your appointment". OH MY WORD!!!! Are these people for real? Thank goodness I did not make payment in advance, as I cancelled immediately and this place missed out on almost R4k of treatments. Surely with Covid19 and hospitality industries taking a big knock, you would try your utmost to keep your customers happy, and not let a junior person call the client to give them the bad news, but get a manager to deal with it properly? I am totally disgusted at the way this was handled, Irene Country lodge and Spa - I won't put my foot there again!!
0 replies
121 months ago
FIRST CAR DURBAN AIRPORT - UNACCEPTABLE CUSTOMER SERVICE
We reserved a car online with First Car to be collected at Durban airport on Saturday 30 April 2016. The flight details and time the car was required were completed on the online form. When we got to the First Car offices, a queue had formed already as there was only one person on duty behind the counter. We were told that they were experiencing "a situation" which was not explained to the customers, but there was a delay in getting cars from the depot. There was a backlog of people waiting for cars, no apology was offered by the consultants and no explanation was given for the delay in getting cars. After another call was made by the consultant, we were promised that there were cars on the way from the depot which was 2km away. After another 20 minutes these cars had not arrived. We eventually received a car one and a half hours after first getting to the First Car offices. We had a problem in that we transported a small dog from Johannesburg to Durban, and the staff at the cargo depot started calling us to hear if we were still going to collect the dog. The consultant was not interested in our complaint regarding this. The 12 volt power socket (cigarette lighter socket) also did not function in the vehicle we were given and therefor it was not possible to use a GPS. The reason for making reservations online for a vehicle is to be able to get the vehicle immediately when arriving at your destination, and this experience will definitely see us never using First Car rental again.
75 replies
121 months ago
WORST CUSTOMER SERVICE AND TECHNICAL KNOW HOW
On Wednesday 16 March we took an iPhone 6 64GB to the iFix store Centurion for repair after the wifi and bluetooth stopped working for no reason. We received numerous sms messages stating that the phone is being diagnosed by a technician. I had to phone the store on a daily basis to get feedback. Everything was blamed as part of the problem, i.e. the battery, the connection port and various other hardware items. Eventually the phone was sent to Cape Town as the technicians in Centurion can not work on iPhone motherboards - we were now told there is a problem with the motherboard. After ten days they called to say the phone is back and repaired, I collected the phone and the minute we switched it off and on again the phone just hung on the Apple icon and couldn't switch on. We took the phone back to iFix in Centurion. After another 10 days we were told that they will source a second hand motherboard from a loan phone to replace the motherboard on this phone. Eventually we were informed that iFix have found a motherboard - 16GB - that they could put in the phone and then we were assured it will work. I collected the phone from them and sent it to an Apple expert in Northriding. The phone was assessed and I was informed that whoever worked on it previously (was only iFix) applied so much heat to the motherboard that the wifi chip had melted into the motherboard and that the phone could not be fixed!! While all of this was going on I spoke to the regional manager of iFix for Gauteng, she assured me that she would sort out the problem and call me back within 15 minutes. That was almost 3 weeks ago and needless to say I'm still waiting for that call. I have never experienced such poor customer service from a company and it shocks me that iFix can rate themselves as "approved Apple repair centres". The fact remains that I am still minus a phone which is a very expensive item, and I have used for the last 5 years and NEVER had a problem like this before!! Think twice before you take your applicance to an iFix store - be warned....
150 replies
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