Be concerned about the confidentiality of your data and failure to get your information from this company

I get charged every month for storage and archiving however I do not get sent the listing of my files. When I request them they take a week to send what should be easily available, and then they send the listing for another company (POPIA issues, how safe is your information??). I have now had to endure all the staff trying to make excuses about what went wrong, and I STILL don’t have my listing.