SH
SHARON H
Active since Sep 2013
24
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0
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Reviews
24 reviews19 months ago
STANDARD BANK HAS "LOST" OUR TAX-FREE INVESTMENT. NEVER GIVE THEM MONEY.
Standard bank has "lost" our tax-free investment, which has been running for years. I have approached all of the following people regarding this and requesting a simple account statement from Bodibe, Alinah Ntsoaki (which has never been sent), simply saying this is a personal banking issue, they are business banking and go into a branch and basically leave them alone, they are not interested. I have escalated this to the following people and have had no response: Perumal, Esha E; Ndimeni, Siphokazi S; Ndimeni, Siphokazi S; Pillay, Prabashnee P; Moatshe, Neo NJ; Makgala, Bonolo B. We have been with Standard Bank for over 30 years in a personal capacity, and 28 years as a business and this is the service we are getting. What are they hiding?
53 replies
32 months ago
IRON MOUNTAIN DOES NOT RECORD YOUR FILES INDIVIDUALLY, NOR DO THEY RESPOND.....BEWARE
I requested a list of our archived files from Iron Mountain South Africa a few weeks ago. Despite collecting and charging me for archiving and storage, they had not sent me an updated list for over 4 months. What followed is a travesty: 1) It took over a week to get a response to my request. This is for a listing that should be easily available to download as this is what they base their billing on. 2) After complaining to the South African company, I was sent a list and a password to open the file. It turns out that they sent me all the private information for a different company. I am not sure what type of POPI breach this is, but I received a lot of confidential information, and I am now concerned about the confidentiality of my information that is kept at Iron Mountain. 3) After informing them of their error, the company spent another week trying to pass the blame between their various divisions, and I still did not get my information. 4) I then complained to both our local complaints website HelloPeter and the UK Iron Mountain company, and only then received the requested information. 5) I also received an email from the UK company which said the following: " Sadly we have had multiple points of failure where due processes were not followed and as such put not only our relationship, but also the business in jeopardy." 6) I was also informed that an investigation had been launched and I will receive feedback. I have not heard anything since. 7) When I examined the list of archived files I had been sent, I discovered that Iron Mountain had not actually archived the individual files in each box as per our agreement and SLA, they had simply kept a record of the number written on the box they had received from me. 8) I am therefore unable to retrieve my required files as they do not have an accurate record of them. 9) I sent an email to both Iron Mountain South Africa and Iron Mountain UK asking that they correct the archiving and have not received a single response to this complaint. I now have an urgent need for a file which I cannot find on the listing as a result of the above.
131 replies
32 months ago
Be concerned about the confidentiality of your data and failure to get your information from this company
I get charged every month for storage and archiving however I do not get sent the listing of my files. When I request them they take a week to send what should be easily available, and then they send the listing for another company (POPIA issues, how safe is your information??). I have now had to endure all the staff trying to make excuses about what went wrong, and I STILL don’t have my listing.
0 replies
32 months ago
Think carefully BEFORE working with Nashua Central - ***********
Firstly, when scanning or copying, the documents get stuck and crunched up. These are often original court documents. Should we have any issues with the documents being damaged / destroyed. We have been told that the paper is not optimal etc. YOU SUPPLY THE PAPER. Fix this!!! Secondly, you have failed to set up the scanner so that it scans to our emails again. You are trying to pass the blame to our IT provider, which is something you seem to love doing. Below is his report on your attempt to pass blame. I had looked into the Printer scanning issue that you were experiencing this morning and this was related to Nashua wiping the Address Book clean and configuration settings for the Scan features to work over the Network. I have since had to setup the Address Book contacts again and the Server details to allow for the Scan to Folder to work. The scan to email addresses needed to added once again and those Network settings configured into the printer. I am not sure what these Nashua Technicians keep doing on sit but this is really becoming a tedious task as they are not setting you up correctly and they are not giving you the correct level of Service. I have provided Network access to allow these functions to work, but they are not configuring the printers like they should and this is why we are sitting with these problems each and every time they have been on site. Hope this above explanation helps explain what is actually occurring each time, Please send someone to set this machine up correctly. Thirdly, a lot of effort and time was spent installing your supposed program that monitors our printers, so that you can get reports and be alerted to faults and errors without us having to send you requests. Why is this not working? Could it be because too many faults are reported?
0 replies
39 months ago
YET AGAIN NO SERVICE FROM MOMENTUM.
Yet again this company is dismal. I have a procedure booked for this Thursday. It relates to an injury last May and affects my ability to walk. I have sent through my request for authorization 4 times so far, starting almost 10 days ago. NOTHING. I contacted them today and was told it was with the consultant. The procedure is on Thursday. They said so they have high volumes at the moment. That is not the members problem. Hire more staff. I still have no answer and no authorization number. Yet again another company going the way of the doomed. And again the member doesn't matter.
132 replies
48 months ago
UBER DRIVERS FRAUDELTLY DO NOT END TRIPS AND YOU GET CHARGED EXTRA FOR THIS
Our driver did not end the trip after dropping us off, and proceeded to carry on driving around for over 30 minutes on our account. we have been charged for this extra time and distance. Uber is saying that we changed our destination after requesting a ride which is untrue, we went to exactly where we requested the ride from. I am able to prove this as i have a tracker on my phone which shows exactly where we were and when we arrived at the destination. The driver however has committed fraud by only ending the ride 30 minutes later (and only after i contacted him to instruct him to do so) and Uber seems to think this is okay. Close your accounts guys, use any of the many other services out there. Uber has become more and more expensive, they have added so many surcharges like a booking fee - (did you know you are charged this?), the cars are unroadworthy and do not get serviced, we have had three instances where the driver has driven off in the entirely wrong direction (not sure if we missed a bullet here by being aware) and the drivers arrive looking as if they have just crawled out of bed.
74 replies
50 months ago
BEWARE - Constant auto responses and NEW reference numbers from Liberty means no service.
Following on from my previous complaint I have received correspondence from Liberty (Naome Ncube) saying they are going to look into this and will respond. I have not heard anything beyond this. Along with this I received yet ANOTHER three reference numbers. Liberty seems to play games and keep issuing these numbers in order that they do not look like they are overdue with any query. All I want is for them to do their job and correct my policy in accordance with the offer they sent me in 2020.
53 replies
50 months ago
Liberty never responded to queries on their email accounts
In February 2020 I informed Liberty that i was no longer a smoker and had not been for many years. I requested an amended quote in which you were supposed to change my status to non-smoker and adjust the cover value. I received the quote for acceptance and signature from Bushy Sibanyoni. I have sent the signed acceptance of the quote on the 24th February 2020. I have not heard anything back from you and assumed that you had done your job updating the policy. Clearly, I was wrong. I see that Liberty has not updated the quote. They are impossible to get hold of and keep sending auto responses with new numbers. Shocking.
53 replies
51 months ago
Standard Bank hampers ability to do business yet again.
Yet again I am forced to turn to social media in order to get any type of service out of Standard Bank. It is month end. I require my Statements in order to finalise and close my books. Standard Bank online banking has been out of operation all day. When I sent a query to the web email I got the cheery reply that I am important to the bank and they will respond in 24 hours! WHAT? I have since requested my statements from my supposed business banker - Ma****a, Manthe Bella MB <MantheBella.Ma****a@standardbank.co.za>. I have not received my statements, Standard Bank is still offline and no one can tell me what is happening. I have escalated this to Pillay, Prabashnee P <Prabashnee.Pillay@standardbank.co.za>. No response from either of them. Yet again Standard Bank - Fokane, Nomcebo N <Nomcebo.Fokane@standardbank.co.za> - does not read the emails and requests sent through and resent me statements I asked for yesterday, and received yesterday!!! This is not what was requested. I am now yet again waiting for Standard Bank to actually assist instead of their normal hampering of the business ability to function.
53 replies
54 months ago
Absolutely dismal service - non service - from Netstar. Check that your car tracker is actually showing where your car really is.
We purchased a new vehicle three weeks ago and there was much confusion about whether the tracking unit had been installed or not. After about a week of conflicting emails the unit was finally installed. Then the problems started. We are a fleet customer and made it very clear that this unit was to be added to our existing account. Of course this did not happen. Another week for Netstar to add it to the existing account. In the mean time, no information had been received from Netstar or certificate of installation so I had to ask for that. The next issue. The car did not appear on my account, not my safeandsound app nor the Netstar app. After numerous emails about that, it finally appeared on my app. And of course it could not be so easy. The location of the vehicle as per the app has been at a business nowhere near where the vehicle actually is, and it shows that it has been there since 05th November and is still there. This car is nowhere near where it shows it to be. What good is this tracker? I advise everyone to check that your tracker actually is tracking your car! I have begged and pleaded for them to let me know what is going on. Clearly they have far too many customers to bother with those that only have a small fleet. I am giving them until the end of today to sort this out, failing which I am cancelling and moving to a competitor. The only reason I am with Netstar is because our car companies have a contract with Netstar so it is supposed to be up and running when you get the vehicle. I am also going to the car companies to let them know that Netstar is casting a bad shadow on their reputations too.
53 replies
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