NC
Nashua Central
Unclaimed Business
NC
Nashua Central
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Garth H
1 reviews | Active since Jan 2020
8 Apr 2025, 08:47
NASHUA CENTRAL - CUSTOMER, WHO IS THAT?????????????????????
Over two weeks to get a settlement letter - & still as a customer I wait!!!!!!!!!!!!!!!!!!!!!!!!!! I cannot understand why a simple request from a settlement amount is taking so long?? As I understand from my call with Tyrone this morning, “this is the process that must be followed”. Any chance maybe someone in your company would focus on what the customer has requested & react accordingly with haste & professionalism…………….
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Garth H
1 reviews | Active since Jan 2020
8 Apr 2025, 08:47
NASHUA CENTRAL - CUSTOMER, WHO IS THAT?????????????????????
Over two weeks to get a settlement letter - & still as a customer I wait!!!!!!!!!!!!!!!!!!!!!!!!!! I cannot understand why a simple request from a settlement amount is taking so long?? As I understand from my call with Tyrone this morning, “this is the process that must be followed”. Any chance maybe someone in your company would focus on what the customer has requested & react accordingly with haste & professionalism…………….
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Replies (0)GH
NP
Nico P
1 reviews | Active since Jan 2020
28 Sept 2023, 07:23
Nico Peens T/A Sun and Cloud Projects
Nashua Welkom Branch Eddie called me on Sunday night 30 July 2023 to secure his solar panels at his Holliday house 43 Hyacinth in Blue horizon Bay In rain and stormy weather I assisted him when nobody else wanted to . But he refuses to make a simple minimum call out fee One excuse after another His business is Contact Pro T/A Nashua In Welkom Vat no. 4360285052 Reg. 2018/544194/07
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Nico P
1 reviews | Active since Jan 2020
28 Sept 2023, 07:23
Nico Peens T/A Sun and Cloud Projects
Nashua Welkom Branch Eddie called me on Sunday night 30 July 2023 to secure his solar panels at his Holliday house 43 Hyacinth in Blue horizon Bay In rain and stormy weather I assisted him when nobody else wanted to . But he refuses to make a simple minimum call out fee One excuse after another His business is Contact Pro T/A Nashua In Welkom Vat no. 4360285052 Reg. 2018/544194/07
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SHARON H
1 reviews | Active since Jan 2020
21 Aug 2023, 07:18
Think carefully BEFORE working with Nashua Central - ***********
Firstly, when scanning or copying, the documents get stuck and crunched up. These are often original court documents. Should we have any issues with the documents being damaged / destroyed. We have been told that the paper is not optimal etc. YOU SUPPLY THE PAPER. Fix this!!! Secondly, you have failed to set up the scanner so that it scans to our emails again. You are trying to pass the blame to our IT provider, which is something you seem to love doing. Below is his report on your attempt to pass blame. I had looked into the Printer scanning issue that you were experiencing this morning and this was related to Nashua wiping the Address Book clean and configuration settings for the Scan features to work over the Network. I have since had to setup the Address Book contacts again and the Server details to allow for the Scan to Folder to work. The scan to email addresses needed to added once again and those Network settings configured into the printer. I am not sure what these Nashua Technicians keep doing on sit but this is really becoming a tedious task as they are not setting you up correctly and they are not giving you the correct level of Service. I have provided Network access to allow these functions to work, but they are not configuring the printers like they should and this is why we are sitting with these problems each and every time they have been on site. Hope this above explanation helps explain what is actually occurring each time, Please send someone to set this machine up correctly. Thirdly, a lot of effort and time was spent installing your supposed program that monitors our printers, so that you can get reports and be alerted to faults and errors without us having to send you requests. Why is this not working? Could it be because too many faults are reported?
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SHARON H
1 reviews | Active since Jan 2020
21 Aug 2023, 07:18
Think carefully BEFORE working with Nashua Central - ***********
Firstly, when scanning or copying, the documents get stuck and crunched up. These are often original court documents. Should we have any issues with the documents being damaged / destroyed. We have been told that the paper is not optimal etc. YOU SUPPLY THE PAPER. Fix this!!! Secondly, you have failed to set up the scanner so that it scans to our emails again. You are trying to pass the blame to our IT provider, which is something you seem to love doing. Below is his report on your attempt to pass blame. I had looked into the Printer scanning issue that you were experiencing this morning and this was related to Nashua wiping the Address Book clean and configuration settings for the Scan features to work over the Network. I have since had to setup the Address Book contacts again and the Server details to allow for the Scan to Folder to work. The scan to email addresses needed to added once again and those Network settings configured into the printer. I am not sure what these Nashua Technicians keep doing on sit but this is really becoming a tedious task as they are not setting you up correctly and they are not giving you the correct level of Service. I have provided Network access to allow these functions to work, but they are not configuring the printers like they should and this is why we are sitting with these problems each and every time they have been on site. Hope this above explanation helps explain what is actually occurring each time, Please send someone to set this machine up correctly. Thirdly, a lot of effort and time was spent installing your supposed program that monitors our printers, so that you can get reports and be alerted to faults and errors without us having to send you requests. Why is this not working? Could it be because too many faults are reported?
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Replies (0)LO
Laetisha O
1 reviews | Active since Jan 2020
4 Jul 2023, 09:03
Nasua PE - No response when trying to cancel contract!!!
If I could give Nashua PE a rating of less than one star I would. We have been trying to cancel our contract with them for months now. We have sent emails to various people in their departments including the Managing Director, with no response. We have spoken to people regarding this telephonically as well. We were told that we would receive an email but never did. In the meantime a debit order goes off on our account every month for printers we don't even use anymore as we have bought our own in the meantime due to poor customer service. This all started when our one department was left without a working printer on numerous occasions due to the fact that they said the usage did not justify a new toner. This was a very old printer supp**** by them, so not our problem if it drinks ink by the gallons. We were even willing to pay for a cartridge if they could just supply, as we were desperate to keep our department up and running. We are still waiting for said cartridge that was requested in October 2022. POINT BEING. WE WOULD JUST LIKE TO CONFIRM THE MONTHS LEFT ON OUR CONTRACT AND TO CANCEL SAID CONTRACT. IT IS NOT THAT DIFFICULT.
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Laetisha O
1 reviews | Active since Jan 2020
4 Jul 2023, 09:03
Nasua PE - No response when trying to cancel contract!!!
If I could give Nashua PE a rating of less than one star I would. We have been trying to cancel our contract with them for months now. We have sent emails to various people in their departments including the Managing Director, with no response. We have spoken to people regarding this telephonically as well. We were told that we would receive an email but never did. In the meantime a debit order goes off on our account every month for printers we don't even use anymore as we have bought our own in the meantime due to poor customer service. This all started when our one department was left without a working printer on numerous occasions due to the fact that they said the usage did not justify a new toner. This was a very old printer supp**** by them, so not our problem if it drinks ink by the gallons. We were even willing to pay for a cartridge if they could just supply, as we were desperate to keep our department up and running. We are still waiting for said cartridge that was requested in October 2022. POINT BEING. WE WOULD JUST LIKE TO CONFIRM THE MONTHS LEFT ON OUR CONTRACT AND TO CANCEL SAID CONTRACT. IT IS NOT THAT DIFFICULT.
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Replies (0)TC
Thabo C
1 reviews | Active since Jan 2020
2 Oct 2020, 12:47
Nashua Central terrible service
Really disappointed with the service (or non-thereof) of Nashua. I called in on Friday the 25th September to request a service request to get the scanner sorted as it wasn't working. To this I was told this could be done remotely, I offered to call in on Tuesday as that is when next I would be on site. Tuesday I call and I'm put on hold for 20mins twice (total of 40mins) and phone just hangs up on these occasions, I then log on 2 calls online (4935 and 4936) both of which are still not responded to today (Friday the 2nd October). Just called the call center now and I'm told everyone is at a work function and no one can help I must call in again on either Monday or Tuesday. This is really terrible service to say the least and extremely disappointing.
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Thabo C
1 reviews | Active since Jan 2020
2 Oct 2020, 12:47
Nashua Central terrible service
Really disappointed with the service (or non-thereof) of Nashua. I called in on Friday the 25th September to request a service request to get the scanner sorted as it wasn't working. To this I was told this could be done remotely, I offered to call in on Tuesday as that is when next I would be on site. Tuesday I call and I'm put on hold for 20mins twice (total of 40mins) and phone just hangs up on these occasions, I then log on 2 calls online (4935 and 4936) both of which are still not responded to today (Friday the 2nd October). Just called the call center now and I'm told everyone is at a work function and no one can help I must call in again on either Monday or Tuesday. This is really terrible service to say the least and extremely disappointing.
0
Replies (0)RV
Ronwyn V
1 reviews | Active since Jan 2020
15 Nov 2019, 11:06
Staff needs Telephone Ettiquette!
I called the Randburg office yesterday 14 November 2019 to advise that we need a new black toner. I spoke to Nomsa who advised that it can only be delivered today 15 November 2019. After receiving the toner I then proceed to put it into the machine which gives me an error that " the black toner must be set correctly", I then called Nomsa back again who assures me its the correct ink and that a technician might then need to come and have a look. She then tells me she needs to refer me to that department. I then speak to a lady by the name of Lerice Hollander who immediately becomes annoyed when I asked her when the technician will come. I understand that she cannot give me exact time, but she didnt even make an effort to find out how many clients the technician should still see before assisting us. While confirming with her colleague she just puts me on hold without warning and comes back to give me information. When I tell her that she then blatantly lies and says she told me to hold on. The customer service is pathetic at Nashua! There is no regard for the urgency of the matter. Their is a lack of problem solving s****s from the staff let alone their inadequate telephone etiquette as I called back again and another lady just also put me through to Nomsa without warning!
Helpful (0)
|Replies (0)RV
Ronwyn V
1 reviews | Active since Jan 2020
15 Nov 2019, 11:06
Staff needs Telephone Ettiquette!
I called the Randburg office yesterday 14 November 2019 to advise that we need a new black toner. I spoke to Nomsa who advised that it can only be delivered today 15 November 2019. After receiving the toner I then proceed to put it into the machine which gives me an error that " the black toner must be set correctly", I then called Nomsa back again who assures me its the correct ink and that a technician might then need to come and have a look. She then tells me she needs to refer me to that department. I then speak to a lady by the name of Lerice Hollander who immediately becomes annoyed when I asked her when the technician will come. I understand that she cannot give me exact time, but she didnt even make an effort to find out how many clients the technician should still see before assisting us. While confirming with her colleague she just puts me on hold without warning and comes back to give me information. When I tell her that she then blatantly lies and says she told me to hold on. The customer service is pathetic at Nashua! There is no regard for the urgency of the matter. Their is a lack of problem solving s****s from the staff let alone their inadequate telephone etiquette as I called back again and another lady just also put me through to Nomsa without warning!
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Replies (0)BM
BEAUTY M
1 reviews | Active since Jan 2020
20 Mar 2019, 08:53
nashua machine contract wort R300 000 am dead i need help machine not working
I am writing this as I am desperate for solution 1. we have a contract which we picked that a wrong machine was delivered after 5 years in contract 2. the machine for the past 2 years has been giving us problems 3. technicians have visited with no solution 4. service level manager was advised and promise to visit our office was raised up to date nothing has been done . contact am told for a printer is 300 000 with no paper provided am I buying a car or what pls pls help I need to opt out of this contract less I would have purchased a house with a useless machine . 5. am a small sms 6 I encourage other sms pls read contracts before signing
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BEAUTY M
1 reviews | Active since Jan 2020
20 Mar 2019, 08:53
nashua machine contract wort R300 000 am dead i need help machine not working
I am writing this as I am desperate for solution 1. we have a contract which we picked that a wrong machine was delivered after 5 years in contract 2. the machine for the past 2 years has been giving us problems 3. technicians have visited with no solution 4. service level manager was advised and promise to visit our office was raised up to date nothing has been done . contact am told for a printer is 300 000 with no paper provided am I buying a car or what pls pls help I need to opt out of this contract less I would have purchased a house with a useless machine . 5. am a small sms 6 I encourage other sms pls read contracts before signing
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Replies (0)