GD
Garth H
Active since May 2023
89
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89 reviews3 months ago
Metro Fibre - SHOCKING CUSTOMER SERVICE
So I receive a call to assure me after two months that their was no amount outstanding & that MF went ahead & suspended our service a dozen times. then they act all surprised when I am still upset & request that their CEO apologise to me personally for their substandard service delivery. Wow keep up the good work Jan Jan.
56 replies
3 months ago
Metro Fibre - USELESS CUSTOMER SERVUICE DELIVERY
So instead of dealing with the shocking service you provide you delete my post. That is so mature & typical of how useless Metro Fibre is when it comes to dealing with their customers
0 replies
3 months ago
Metro Fibre - unless company
These are the notes from my sister while we were in Cape Town of her engagement with your useless company. "Just thought I’d give you a breakdown of the communication I’ve had with Metrofibre after you guys left for Cape Town. 31st Dec – Internet disconnected again. This was about 2 days after you sorted it out. Phoned 3x and left a call back option. They phoned me back eventually. Spoke to David. He told me that they had a problem with lots of clients being suspended and that this seemed to have sorted out. He said that my mom’s internet would be up and running in an hour. This was not the case. No internet on the 1st of January. 2nd Jan – Phoned in 3x. Requested a call back. Spoke to Theresa. Gave her the Case # 1051469 (which apparently is an old number). This was given to me by David. Theresa escalated the matter and the internet was up and running in the afternoon. 6th Jan - No internet again. Will phone in again. Have you considered changing Internet Provider? This seems like a ridiculous situation.” Shocking service & I am still awaiting Jan Jan’s call to explain why his company is so useless!
56 replies
4 months ago
MetroFibre - USELESS COMPANY
Here we go again! Cut of my service again for no reason. Useless company, useless company!
1621 replies
4 months ago
SARS - USELESS
WHAT ELSE WOULD YOU EXPECT FROM A GOVERNMENT INSTITUTION. UPLOAD UPLOAD UPLOD AND THEN **** ALL HAPPENS
53 replies
4 months ago
MetroFibre - NO RESPONSE COMPANY
Jan-Jan any response would be welcome??????????????????????????????????????????????????????????????????????????????????????????????? Keep up the great useless service??????????????????
159 replies
4 months ago
Mero Fibre - NO ACCOUNTABILITY FOR SHOCKING SERVICE
Still waiting for an explanation what you cut my service off twice in one week, with no notification & worst of all that our account was NOT in arrears! Hope Jan-Jan s having a great holiday!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
212 replies
4 months ago
MALL OF AFRICA - PARKING TICKET SYSTEMN A ****EN JOKE
WHY IS YOUR PARKING TICKET SO FUCEKN USELESS.............. 10MIN TO SHOP & ****EN 20MIN TO TRY & GET OUT OF YOUR ****EN MALL
0 replies
4 months ago
SARS - USELESS LIKE ALL GOVERNMENT INSTITUTIONS IN SA
I HAVE LOADED MY BANKING DETAILS ATY LEAST SIX TIMES & SARS STILL REQUEST TGHIS MUST BE DONE????????????????????????????????? WHAT IS THE PROBLEM KIESWETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
0 replies
4 months ago
METRO FIBRE - UNRELIABLE & NO ACCOUNTABILITY
Further the message below sent on Friday 05th Dec I am still awaitiing feedback from your CEO on why this occurred in the first place. My mother-in-law relies on this connectivity in case of emergencies & I do not accept just an apology. I want to know why? Good day Thank you for your patience while we worked on your account. Your service has now been fully restored. Please note that your next debit order will only run at the end of the month. We acknowledge the inconvenience caused by the recent suspensions during the past week and appreciate your understanding as we resolved the matter. Our team is reviewing the issue to prevent any further disruptions. Should you need any additional assistance, please feel free to reach out. Kind regards, Sibonisile MetroFibre Complaints & Escalations
159 replies
Review Distribution
5 Star
9 (10.112359550561798%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
80 (89.88764044943821%)