Active since Nov 2009
Excellent service, hassle-free claiming process! I love the convenience of knowing I have my babies covered. Compared to other companies One Plan Pet Insurance is by far the best!
Been waiting for more an 2 hrs to get medication authorized that was sent to me this morning already: but at collection at the pharmacy the medication is not on formulary, the pharmacy has never heard of the meds and it does not go through so I’m waiting holding on the line over and over to get it approved! Telehealth is a nightmare. The pharmacy is almost closing
I called in for assistance and spoke to Refilwe to have a debit order reversed on my account that had already gone off on the 16th May. I was debited on the 24th May again. She assured me it would be done and the fees incurred will also be reversed. The fees was reversed but not the debit order of the 24th May. On the 31st I was debited again by Standard Bank, this time when I called I spoke to a guy and then his team leader who then made me out to be a bad payer and said they need to check that my account was up to date! Why the hell can’t one just receive good service! And still the money has not been reversed! It’s for this reason I left FNB clearly I need to leave Standard bank now too!
Thank you for the most efficient service from Nomasonto this evening. She listened to what was required and assisted me with prompt service and kept communicating. Thank you Nomasonto!
Absolute worst experience ever! Chantel "the manager" and Amy was of no help at all! The payment gateway goes blank after i input my bank card details. they keep trying to blame the bank when the consultant from Discovery Bank assured Chantel everything is in order!!!!!!! How come no IT person available to check this error?
I placed an online order on Saturday for delivery on Tuesday because I couldn’t get the items I wanted on the app. I eventually got some of my items at almost 9pm on Tuesday. After checking the items a little later than the delivery I realized 18 items were not delivered. I called the driver immediately and he wanted to come back to confirm what was not delivered. He called me on Wednesday morning and I confirmed the items that was not delivered and he confirmed it since he did not give me the invoice and was not given a cooler bag. He advised it would be delivered today. It is 8:41pm now and I am still waiting! What atrocious service! I will never order from Pick n Pay again and stick to Checkers instead! Even your Twitter social media management promised to sort it out and not even a call from anyone today. I had to do the calling again and was told it’s on its way. Do you only have 1 delivery vehicle?
The worst service ever! Don’t even bother expect professionalism here, nil to no communication from their side! From the salesman to the Dealer Principal. They don’t care about the client at all! They have *****ed a happy experience into the worst ever!
I went to collect money, the notice says don’t need an ID to collect. I question the cashier Tebogo at Neighbourhood Checkers. She cannot answer she calls her manager, she makes up some stupid story about money trf from Standard bank! What rubbish! After that she stop talking to me and walks away😡
I bought a Hisense freezer last year, before the year passed I noticed it doesnt freeze at the bottom only at the top. I reported it, a technician came out and told me the gas bottle or something needs to be fixed. I refused because its still under guarantee and I want a refund or credit. I wont buy another Hisense product ever! I am still waiting for assistance since 13 April 2021.
What a waste of time! Trying to get a pre surgery Covid test done today at Linksfield Netcare. Only to be told by Refiloe Mathipe from Ampath that the hospital doesn’t allow her to do a patients test if the admission is not for that hospital! What rubbish! Now I’m inconvenienced because my sons op is at Fourways but I live closest to Linksfield?
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