Nashua Central terrible service

Really disappointed with the service (or non-thereof) of Nashua. I called in on Friday the 25th September to request a service request to get the scanner sorted as it wasn't working. To this I was told this could be done remotely, I offered to call in on Tuesday as that is when next I would be on site. Tuesday I call and I'm put on hold for 20mins twice (total of 40mins) and phone just hangs up on these occasions, I then log on 2 calls online (4935 and 4936) both of which are still not responded to today (Friday the 2nd October). Just called the call center now and I'm told everyone is at a work function and no one can help I must call in again on either Monday or Tuesday.

This is really terrible service to say the least and extremely disappointing.