NASHUA CENTRAL - CUSTOMER, WHO IS THAT?????????????????????

Over two weeks to get a settlement letter - & still as a customer I wait!!!!!!!!!!!!!!!!!!!!!!!!!!

I cannot understand why a simple request from a settlement amount is taking so long?? As I understand from my call with Tyrone this morning, “this is the process that must be followed”. Any chance maybe someone in your company would focus on what the customer has requested & react accordingly with haste & professionalism…………….