Please fix my meter number as I can purchase lights without contacting the office -

The worst services ever, Its been 3 weeks in a row since i have been told that the system has been upgraded and im unable to purchase electricity however I need to contact the office with my airtime to require services , one waits on line until they decide to pick up, also do immediate payment for IS Metering to assist to buy the token every time. this is annoying cause its like im forcing services which no one seems to no how to solve my issues. this is upseting and my patience has ran out. as everytime for 3 weeks they telling me it will be resolved soon , what is soon???? the worst its only myself that is experiencing that issue ,others in the same complex their meters has been resolved only me...