IR
innocentia R
Active since May 2016
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Injury at Wonderboom Junction Forchini Store
Good evening Forschini TFG group I hope you are well. I am writing this email with a heavy heart following an incident that occurred at the Forchini store in Wonderboom Junction earlier today. While inside the store, I fell due to an object that had been left on the floor from a shelf. This obstruction caused me to trip and sustain injury. I am currently experiencing significant pain as a result and have had to take pain medication to manage the discomfort. The incident was also very embarrassing, as it happened in front of other customers. I had to be assisted back onto my feet, which caused me emotional distress. After the incident, I reported the matter to the store manager and explained what had happened. Unfortunately, I was informed that the store was unable to assist me. I then requested the contact details of a higher-level manager and was provided with your email address. I am concerned not only about the unsafe condition that led to my fall, but also about the manner in which the situation was handled. Customers should not be exposed to such hazards, and I believe the matter was not treated with the seriousness it deserves. Please note i have photos providing my statements Photographs of the object that was on the floor A photo showing where the object belongs on the shelf (next to the pink bag) Copies of my purchase receipts The details provided to me by the store manager Proof of the pain medication taken after the incident I also request that you review the store’s CCTV footage at approximately 17:37 on Friday, 27 March 2026, for further clarity on the incident. I kindly request an urgent response regarding this matter, as I believe it requires immediate attention. Yours sincerely, Inno Ngoma (****tsoa) 079 652 2912 / 061 516 9189 innocentiar604@gmail.com
0 replies
7 months ago
Urgent Concern: Delivery Driver Taking Photo of My House (Order 176617093)
Dear Checkers Sixty60 Support Team, I am writing to raise a serious concern regarding the delivery I received today from your Montana, Pretoria branch. The delivery driver took a photo of my house, stating that it was part of the delivery procedure. This left me feeling scared and uncomfortable, as I frequently receive deliveries from Sixty60 and have never experienced this before. Following the incident, I called your support line at 080 000 6060, and the consultant informed me that the matter has been escalated to the store controller and will be addressed with the delivery manager. However, I was also told that I would not receive any feedback or outcome regarding this issue, which is quite concerning. For reference, the driver’s contact number (as shown on Truecaller) is 068 406 7441, identified as Whitty Moima. This delivery was linked to my Sixty60 invoice for order number 176617093. I kindly request that this matter be investigated urgently and that I receive confirmation of whether taking photos of customers’ homes is indeed part of your official delivery process. I would appreciate reassurance that appropriate steps will be taken to ensure customer privacy and safety in the future. Thank you for your attention to this matter. I look forward to your prompt response.
0 replies
8 months ago
Disappointing Service Experience at Nando’s Montana
Dear Nando’s Customer Service, I hope this message finds you well. I am writing to express my disappointment with the service I received at the Nando’s Montana branch on the evening of 12 October 2025. I arrived at the restaurant around 20:50 yesterday and was informed that only the card machine was working, and cash payments were not accepted. However, when I requested assistance from the manager to accommodate a cash payment, I was met with rudeness. The staff member insisted that they only accept cash at that time and refused to help further. His response was dismissive and unprofessional, which made the situation very frustrating. As a loyal Nando’s customer, I was surprised and disappointed by this level of service. I hope you will investigate this matter to ensure that such incidents do not happen again and that staff are better equipped to handle customer concerns with respect and understanding. Thank you for your attention to this matter. I look forward to your response. Kind regards,
1 reply
8 months ago
Urgent: Escalation of Unresolved Cancellation Request – Account Suspended and Referred to Attorneys
Dear Telkom, I am writing this message out of extreme frustration and disappointment regarding the lack of service and accountability from your team. Despite my repeated efforts, I have yet to receive any resolution regarding my cancellation request submitted on 28 August 2025. Since then, I have contacted your call centre at 081 180 numerous times—often waiting over two hours—only to receive conflicting information and no progress. I was advised by an agent to send my cancellation request and supporting documents via email, which I did as instructed. However, nothing has been actioned. In a further attempt to resolve this, I visited a Telkom branch, only to be told that their system was offline and that I should call the same number I've already had no success with. Now, my account has been suspended and referred to attorneys, which is unacceptable considering I followed the correct cancellation process over a month ago. This negligence is now impacting my credit status, through no fault of my own, but due to Telkom's inefficiency and lack of communication. This is completely unacceptable. Please escalate this matter to a senior manager and respond urgently.
0 replies
22 months ago
Please fix my meter number as I can purchase lights without contacting the office -
The worst services ever, Its been 3 weeks in a row since i have been told that the system has been upgraded and im unable to purchase electricity however I need to contact the office with my airtime to require services , one waits on line until they decide to pick up, also do immediate payment for IS Metering to assist to buy the token every time. this is annoying cause its like im forcing services which no one seems to no how to solve my issues. this is upseting and my patience has ran out. as everytime for 3 weeks they telling me it will be resolved soon , what is soon???? the worst its only myself that is experiencing that issue ,others in the same complex their meters has been resolved only me...
0 replies
28 months ago
Pensioner has no lights but pays monthly,
Good day, I'm writing this in a heavy heart, my father his a pensioner, since last year his been trying to address issues of his electricity and its on and off. yet his paying monthly electricity over R1000 from a pensioner. Now the lights are off he went to report to the rosslyn sub station and he was advised to go to block KK , after a week with no lights the election came and said he needs to pay R27000 and later same day second electrician said its a meter box issue, he must go back to Rosslyn and report it. this is upsetting as his an old man and a pensioner with no money that his been send to different offices with no help. this issue started last year September when he did not have lights for over 2months and at the offices they kept saying someone will come ,after 2 months with no electricity the lights were back and he continued now again the lights are off since last week. but no help at all. my dad stays in soshanguve block dd, the last year ref: 188-6, the last year email was send to meterrecords@tshwane.gov.za. so now again its a struggle and his paying monthly with no electricity .please please assist as its not fair especially for old residence.
1 reply
83 months ago
Hauwei P30 Lite
Im very furious with the service i got at Huawei melrose arch, I send my Hauwei P30 Lite last monday 5th August 2019 and the consultant told me that i must come back 2 to 3days and my phone will be ready . I went Thursdays 08/08/2019 but to my surprise my phone was not ready and the consultant told me that the are waiting for a additional parts to repair my phone. then i asked when will it be ready as im spending money for transport and also parking tickets for nothing. then the consultant assured me that by monday it will be ready and apologies for the delay. This Morning , 12/08/2019. i went again to Hauwei stores in Melrose then the frustrating part was that i asked for the manager but the consultant said the manager was busy or at the back were they repair phones and they are not allowed to go through there. my Hauwei is still not ready and its really annoying to always go to the store and being lied too. the consultant promised again that my phone will be ready by 16:30 today ..... I cannot even trust the word anymore and sadly i do not have a phone and rely on that phone for my job. this could actually afact my production at work...... please please assist as this cannot go any further.
3 replies
122 months ago
cancellation of policy
<p>Not happy at the pathetic excuse for what is deemed as service issued to me by MiWay... My first encounter on 11/05/2016 @ 16h07 instructing Dipuseng to cancel my policy with Miway... this was not done. When I did a follow-up on 21/05/2016 - after having my account debited the insurance premium. I spoke with Khaya who only then promptly informed me I would be re-imbursed my monies within 48 hours. It was also mentioned that I would receive an SMS to that effect. (To date, I have received neither my monies or the sms to state that my account is closed) I done a further follow-up today 24/05/2016 to ask once again what is the progress, status or update of my query/issue. A consultant by the name of Solomuzi (not sure of the spelling) asked me to provide a bank statement and only after that would I be reimbursed after 72 hours (really, my bank statement!) When I asked to escalate the matter further because I am not getting proper feedback or information, I was promptly put on hold for 15 min - who can afford to sit on a phone while someone is searching for a senior (how else would it take them 15min to come back to someone), I just gave up and put the phone down. My last attempt I called the contact centre once again, and spoke with Tholakela who then advised me she would do an investigation on what is happening on my account since according to the system, I only resigned on the 20th... and when I requested to be assisted by the previous consultant - I was kept on hold for more than 10 min before she actually came back to me to say that she would only be able to provide me with feedback at close of business today, when I objected to having to wait that long, once again... she told me she would come back to me at 12h00. She has told me now that there is nothing she can do on the matter, IF I don't provide my bank statement (clearly their records are not viable enough it would seem - why can't they check their own bank records to see the transaction) I would have to wait a further 7 days. SERVICE LIKE THIS SHOULD BE THE REASON BUSINESSES CLOSE! </p>
0 replies
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1 Star
8 (100%)