Ongoing Delays and Poor Communication – Still No Car After Over 2 Months

I am extremely disappointed with the service received from Island Auto Panel in Brackenfell. My vehicle was booked in on 24 March 2025, with an estimated repair time of 7 to 10 working days. It is now June, and I still do not have my car back.

From the start, communication has been inconsistent and progress painfully slow. The vehicle sat in the disassembly bay for weeks, with repeated delays due to parts not arriving or being incorrect. Even after the correct headlamp finally arrived in early May, the process dragged on through panel beating, paint prep, and now assembly — with no clear completion date in sight.

It feels like the workshop is either buying time or does not know what they are doing. I’ve had to follow up constantly, and despite some updates, there has been little sense of urgency or accountability. This has been a deeply frustrating experience, especially considering that this repair was authorized through Discovery Insure, and I had no say in choosing the repairer.

This level of service is unacceptable. I would not recommend Island Auto Panel to anyone expecting timely and professional repairs.