Bad bad service

My mother placed an order over the weekend, didn't recieve anything so i tried to contact them from Tuesday with no replies, the business has NO contact numbers, you pay online so i thought im going to lose my money luckily I got a mail where it explains the refund process. A lady called me because i put a comment on social media and in her words "for the whole world to see" but that's the only way i got their attention, that lady needs to work on the way she speaks to people!!!! I will never recommend anyone i know to make use of their service because 1. You can't contact them 2. The personnel is UNBELIEVABLE rude ONCE they contact you.