ISLAND HOTEL - ISIPINGO , PLEASE BEAWARE OF THIS PLACE - BUNCH OF THIEVES

I PURCHASED 3 X1/4 MUTTON BUNNIES ON SUNDAY FROM ISLAND HOTEL ISIPINGO. WHEN I WENT HOME TO EAT THE CURRY HAD A BURNT AND BITTER TASTE, SEEMS LIKE THEY SC****D THE BOTTOM OF THE POT AND GAVE ME. I WAS FURIOUS SO I CALLED THE HOTEL THE SAME TIME TO LET THEM KNOW AND THERE WAS NO RESPONSE. THE NEXT DAY I CALLED THE HOTEL AND SPOKE TO THE KITCHEN MANAGER NAMED KRIBEN NAIDOO, HE APPOLOGISED AND OFFERED ME A REPLACEMENT MEAL AND I TOLD HIM THAT I DONT STAY IN THE AREA SO I ASKED HIM IF I CAN HAVE A REFUND AND HE SAID YES AND I MUST SEND HIM MY BANKING DETAILS WHICH I DID, HE SAID BY 11AM THE ACCOUNS PERSON WILL BE IN. CAME TO AFTER 11AM NOTHING DONE SO I CALLED HIM AND HE SAID THE PERSON THAT WAS TO DO IT WILL COME TOMOORROW AND SHE HAS FAMILY ISSUES, I ASKED HIM IF HE CANT DO A CASH DEPOSIT THEN, HE SAID OK HE WILL DO IT. WAITED THE ENTIRE DAY AND NOTHING WAS DONE...... KRIBEN IS JUST A LIAR. I THEN CALLED AGAIN THAT AFTERNOON AND SPOKE TO PUME, SHE CONTACTED THE OWNER AND SHE TOLD ME THAT THE OWNER MR PATHER SAID HE WILL DO MY REFUND THE NEXT DAY BY 1.30PM SO I AGREED. THE NEXT DAY CAME I RECEIVED A CALL FROM AN ARROGANT PERSON NAMED NATASHA , SHE SAID SHE IS THE GM OF ISLAND HOTEL. SHE CALLS ME WITH AN ATTITUDE AND ASK ME 3 DAYS LATER TO BRING THE FOOD BACK, WHICH PERSON IN THE RIGHT MIND WILL KEEP THE FOOD FOR SO LONG IN THEIR FRIDGE. I GOT VERY UPSET WITH HER FOR EVEN ASKING ME THIS SILLY QUESTION, SHE SEEMS LIKE SHE HAS ALOT OF PERSONAL PROBLEMS AND PHYSOCOLOGICAL ISSUES WHICH SHE IS BRINGING INTO THE BUSSINESS AND AFFECTING THE CUSTOMERS. i SPOKE TO PUME AGAIN AND SHE ADVISED THAT MY EFT WILL BE DONE BY MR PATHER WHEN HE GETS IN. UP TO NOW NOTHING HAS BEEN DONE, I HAVE MADE OVER 50 CALLS AND PUME OR MR PATHER DOES NOT RETURN MY CALLS. THEY ARE MAKING ALL THE STAFF LIE WHEN I CALL. THIS IS NOT GOOD BUSSINESS ETHICS FROM A RESTAURANT. UP TO NOW MR PATHER HAS NOT CALLED TO APPOLOGISE OR TO FIND OUT WHAT HAD HAPPENED . ITS A SMALL AMOUNT TO REFUND BUT IT SEEMS LIKE ISLAN HOTEL WANTS TO ROB THEIR CUSTOMERS OVER THEIR HARD EARNED MONEY. I AM GOING TO ESCALATE THIS MATTER FURTHER TO THE HIGHEST AUTHORITIES REGARDING THIS RESTAURANT. I ADVISE PEOPLE NOT TO GO THERE AND SUPPORT THIS BUSSINESS, PLEASE BE AWARE OF SUCH A BUSSINESS LIKE THIS, IF THE STAFF CAN LIE THE WAY THEY HAVE BEEN LYING TO ME THEY CANNOT BE TRUSTED WITH PREPARING YOUR FOOD OR WITH YOUR BELONGINGS WHEN YOU STAY THERE. I AM GIVING MR PATHER TILL END OF THE DAY TO CALL ME AND SORT THIS MATTER OUT OR THEN I WILL BE POSTING THIS ON SOCIAL MEDIA AND GETTING IN TOUCH WITH THE HEALTH BOARD.