No Response to Payment Arrangement Requests

Dear Ismail & Dahya Attorneys and FNB,

I am writing to formally lodge a complaint regarding my account that has been handed over to Ismail & Dahya Attorneys.

Since 11 December, I have been attempting to make contact using the WhatsApp number provided in the SMS correspondence to arrange a payment plan. Unfortunately, despite multiple attempts, I have received no response or assistance from your offices.

At the same time, I continue to receive SMS messages stating that I must urgently contact you to make payment arrangements and that further action will be taken if I do not do so. This is extremely concerning and frustrating, as I have been actively trying to engage and resolve this matter.

I am willing to make arrangements and resolve the outstanding balance, but I require proper assistance and clear communication in order to do so. It is unfair to threaten further action when I have made repeated attempts to contact your office without any response.

I kindly request urgent feedback and direct contact from a consultant who can assist me with:

A detailed breakdown of the outstanding amount

Confirmation of the current status of the account

Assistance with setting up a formal payment arrangement

Please treat this matter as urgent.