MV
Melanie V
Active since May 2022
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Lack of Assistance from ABSA ***** Division and Ongoing Account Access Issue
I would like to lodge a formal complaint regarding the lack of assistance we have received from the ABSA ***** Division following a suspected **** incident earlier this week. On Tuesday afternoon, we were on a phone call where we later realized that we were potentially dealing with ****mers. As soon as we realized the situation, we immediately contacted the ABSA ***** Division to report the incident. We spoke to a gentleman who assisted us by placing a temporary hold on our cards and suspending access to the ABSA banking app on our phones as a precautionary measure. He advised us to visit a branch the following day so that the matter could be resolved. On Wednesday, we went to the ABSA branch as instructed. Unfortunately, the branch consultant informed us that they could not assist us because the matter had to be handled directly by the ***** Division. We then contacted the ***** Division again on Wednesday morning. During that call, we were informed that the first consultant had not left any notes or comments on the system regarding the actions taken on our account. The consultant assured us that they would investigate the matter and get back to us. However, we never received a call back. We allowed some time to pass in case someone contacted us, but no one did. This morning (Friday), we contacted the ***** Division again and spoke to another consultant who told us the same thing – that they would look into the matter and get back to us. Once again, no call back was received. At approximately 12:00 today, we contacted the ***** Division yet again and were advised that someone would return our call before 14:00. This also did not happen. At 15:00 we called again, but the consultants were still unable to assist us. We were also not provided with a manager's contact details, and no one seems able to determine what happened or resolve the issue. The core problem appears to be that the first consultant who suspended the ABSA app did not leave any notes or information on the system. It has now been almost three days that we have been unable to access the ABSA banking app. This is causing significant inconvenience as we have important payments that need to be made and no one has been able to assist us in restoring access or resolving the matter. We understand the importance of security measures, especially in suspected ***** situations, but the lack of communication, follow-up, and accountability from the ***** Division is extremely concerning. We kindly request that this matter be escalated urgently and that someone from the appropriate department contacts us as soon as possible to resolve the issue and restore our access. We would appreciate your urgent attention to this matter.
159 replies
2 months ago
No Response to Payment Arrangement Requests
Dear Ismail & Dahya Attorneys and FNB, I am writing to formally lodge a complaint regarding my account that has been handed over to Ismail & Dahya Attorneys. Since 11 December, I have been attempting to make contact using the WhatsApp number provided in the SMS correspondence to arrange a payment plan. Unfortunately, despite multiple attempts, I have received no response or assistance from your offices. At the same time, I continue to receive SMS messages stating that I must urgently contact you to make payment arrangements and that further action will be taken if I do not do so. This is extremely concerning and frustrating, as I have been actively trying to engage and resolve this matter. I am willing to make arrangements and resolve the outstanding balance, but I require proper assistance and clear communication in order to do so. It is unfair to threaten further action when I have made repeated attempts to contact your office without any response. I kindly request urgent feedback and direct contact from a consultant who can assist me with: A detailed breakdown of the outstanding amount Confirmation of the current status of the account Assistance with setting up a formal payment arrangement Please treat this matter as urgent.
56 replies
2 months ago
No Response to Payment Arrangement Requests
Dear Ismail & Dahya Attorneys and FNB, I am writing to formally lodge a complaint regarding my account that has been handed over to Ismail & Dahya Attorneys. Since 11 December, I have been attempting to make contact using the WhatsApp number provided in the SMS correspondence to arrange a payment plan. Unfortunately, despite multiple attempts, I have received no response or assistance from your offices. At the same time, I continue to receive SMS messages stating that I must urgently contact you to make payment arrangements and that further action will be taken if I do not do so. This is extremely concerning and frustrating, as I have been actively trying to engage and resolve this matter. I am willing to make arrangements and resolve the outstanding balance, but I require proper assistance and clear communication in order to do so. It is unfair to threaten further action when I have made repeated attempts to contact your office without any response. I kindly request urgent feedback and direct contact from a consultant who can assist me with: A detailed breakdown of the outstanding amount Confirmation of the current status of the account Assistance with setting up a formal payment arrangement Please treat this matter as urgent.
0 replies
3 months ago
Lack of communication.
I would like to formally lodge a complaint regarding the ongoing communication failures and incorrect payment notifications from Groenewald Lubbe. I have attempted multiple times to contact your call centre for assistance, however calls either do not connect or go unanswered. In December, I made a payment arrangement as agreed. In January, I was informed that I needed to make a new payment arrangement, which I then did. For the current month, I made my payment on 14 January 2026. Despite this, I have received two SMS messages stating that no payment has been made, which is incorrect. Today, I received another SMS stating that no payment arrangement exists, even though one was made. When I contacted the WhatsApp line for clarity, I was asked to submit proof of payment (POP), despite the fact that I had already emailed the POP twice to two different email addresses provided by your office. I sent the POP again via WhatsApp and was advised it would be reviewed and that feedback would follow. The chat was then ended without any response. I sent a follow-up message yesterday requesting an update and received no response at all. This ongoing lack of communication and repeated incorrect SMS notifications are causing unnecessary stress and confusion, especially since I have comp**** fully with all payment requirements. I am requesting the following urgently: Written confirmation that my payment arrangement is active Confirmation that my payment made on 14 January 2026 has been received and allocated correctly Correction of your internal system to prevent further incorrect SMS notifications Improved communication going forward I have made every effort to remain compliant and cooperative, and I expect the same level of professionalism in return. Reference: SWP446003
56 replies
12 months ago
No assistance
I have been trying to receive assistance with my account for 2 weeks with no success. I have tried via the security chat online, phone calls and email address that are incorrect. This is such nonsense as they want to hand me over to the legal department but one can not get hold of them for assistance.
53 replies
20 months ago
Useless service
I am highly disappointed in webafrica and their service. My internet was down for 5 days. When trying to gt in contact with them via whatsapp or their live chat is uselss. One waits for almos 3+ hours just to get hold of someone then yiu get transferred over and over again. Just to be told that they can not do anything as it was on metro fibers side. They dont provide you with any additional info and they dont keep you updated at all. I eventually took matters into my own hands and contacted metro fiber myself and with them my issue was solved in one day. But webafrica could not do anything for 5 days. Webafricas whatsapp team is rather rude and not helpful whatsoever. One waits forever to hear something from them even when connected to an agent. Really disappointed in them. your whatsapp help line is ****py. People need to be able to talk to someone on a call.
0 replies
20 months ago
Helpful service
I want to thank Phindile for her service. I have been having issues with my internet for 5 days and wasnt getting everywhere with webafrica. Phindile from metro fiber took my issue and resolved it within two days. Se dedicated her time and effort into helping me and kept me updated all the way. She was very helpful and friendly. I appreciate all that she has done.
53 replies
20 months ago
Disappointed service
I have been having issues with my wifi for the past 4 days. I have been trying to resolve the issue with no success. When phoning metro fiber I was met with a lady now that was relatively rude and told me that they cant find the issue on their side and to my surprise as I was expressing my disappointment she just dropped the phone call on me.. This is truly the worst service I have ever had. Very disappointed in this service.
212 replies
47 months ago
Wanting an answer, bad service, discussed.
Highly disappointed. I have ordered and paid in full for tyres on the 14th of April 2022, and till no refund nor have I received my tyres. What can one do about this situation? As the owner is full of lies and excuses. If this can not be sort out only other option is getting a court case.
536 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)