Ismails Hardware - pathetic

I purchased a fancy ceiling light from Ismails hardware Chatsworth in Jan 2018 I paid R1600 for the light and was happy with my purchase On the 27th of March the light stopped working I contacted Ismails hardware advising on the problem and they advised that they will not give refund but will get someone to contact me and come check the fault Few days later after not hearing from them I called again and was told that it seems to be a power box inside the light that could have blown and they will replace this They said that once they receive the power box they will ask me to collect After not hearing from them again I called and was told that they will definitely sort it out this Monday 16th April Today 18th still nothing

I sent the sales person an sms and never even got a reply

It seems that this light will never be sorted so I’ve decided to dis assemble the light and leave it at their store They can fit a new power box and sell it to another customer cos it’s easy money for them to make They are now R1600 richer for an item that didn’t even last over 3 months

Will never ever shop there again