IT
Ismail's Tile and Home Centre
Claimed Business
IT
Ismail's Tile and Home Centre
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#5Ranked In Home Services
0 NPSUnlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Nielsin N
1 reviews | Active since Jan 2020
9 Jun 2020, 21:49
Ismails Bulk Tiles - misleading pricing.
Ismails Bulk Tile Centre 696 sunset drive woodhurst. - Pathetic service, dubious and misleading. Most tiles do not have prices on them so the customer is at the mercy of Salesman Faizil and his rude cashier Pam to give u prices for what you see on the floor. Against consumer law where an item in a store has to be priced. When you ask them for a price the will tell you " the tile is marked for *** but I will give u a special price which is ***x, as if they are doing you a favour. Take a drive down the road to the Home store that also sells tiles you will find all tiles in the store with prices on them. And guess what the special price that Pam and Faizil give you is what u see marked on the tile here at the home tile store. I still believe that their activities are dubious.
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Nielsin N
1 reviews | Active since Jan 2020
9 Jun 2020, 21:49
Ismails Bulk Tiles - misleading pricing.
Ismails Bulk Tile Centre 696 sunset drive woodhurst. - Pathetic service, dubious and misleading. Most tiles do not have prices on them so the customer is at the mercy of Salesman Faizil and his rude cashier Pam to give u prices for what you see on the floor. Against consumer law where an item in a store has to be priced. When you ask them for a price the will tell you " the tile is marked for *** but I will give u a special price which is ***x, as if they are doing you a favour. Take a drive down the road to the Home store that also sells tiles you will find all tiles in the store with prices on them. And guess what the special price that Pam and Faizil give you is what u see marked on the tile here at the home tile store. I still believe that their activities are dubious.
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jacinth C
1 reviews | Active since Jan 2020
12 Jun 2019, 08:14
Ismails Hardware & Tiles Sunset Avenue Chatswoth - Unethical, fraudulent operators
I bought tiles on Friday, 07th June 2019 at the Chatsworth branch. I noticed that the tiles were not in their original packaging during loading. I asked about the tiles being dirty and was told that they were stored in the open yard. Nonetheless Joshua the sales assistant was helpful during the sales process of the first grade tiles. The experience turned horrible the moment I had to deal with an abnoxious, arrogant and rude teller called Pam. I instructed the tiler to begin the tiling on Saturday, I told him we would clean the tiles after grouting. Two days after the grouting dried and the cleaning began, I noticed white blemishes throughout all the tiles. I immediately checked the unused tiles in the box and found that this was not dust or dirt but defects. The flooring looked absolutely terrible with patchy white spots on all the tiles. I then drove to Ismails Tile centre and was rudely redirected to management at the Hardware store down the Sunset Avenue in Chatsworth. Their the owner (Cassim) sent an employee named Sanjay to inspect the tiles, he did and advised me that these tiles should not have been used, and it they could not do anything as they had been laid. I returned to Cassim and was told the same thing after receiving a run around, as he was busy in import meetings. I returned the next day on opening and approached Cassim again to resolve my complaint. He insisted that I count the defective tiles and check for replacement tiles at his warehouse. He limited this option to only 50% of the ten boxes that I had bought. Needless to say this fruitless exercise yielded only 4 goods tiles from 15 boxes opened and checked. I could not waste another few hours and told him to just refund me. He refused and after much argument he acceded to refund me for 5 of the 10 boxes. I took this refund in a hurry as I had to get back to work. The refund process was handled by Pam, another extremely poor service experience. She told me I was lucky to get a refund and I got the impression she was doing me a favour. She said that this was the first such complaint about the tiles I had purchased and that theses porcelain tiles were damaged by the tiler. I asked her to explain how my tiler came to their warehouse and damaged all their tiles still in boxes. She then replied "I just work here". Never again, Never Ever will I buy from these fraudulent and unethical business operators. Do yourself a huge favour and support a reputable company like Builders Warehhouse or CTM, you will thank me and get the quality that you pay for.
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jacinth C
1 reviews | Active since Jan 2020
12 Jun 2019, 08:14
Ismails Hardware & Tiles Sunset Avenue Chatswoth - Unethical, fraudulent operators
I bought tiles on Friday, 07th June 2019 at the Chatsworth branch. I noticed that the tiles were not in their original packaging during loading. I asked about the tiles being dirty and was told that they were stored in the open yard. Nonetheless Joshua the sales assistant was helpful during the sales process of the first grade tiles. The experience turned horrible the moment I had to deal with an abnoxious, arrogant and rude teller called Pam. I instructed the tiler to begin the tiling on Saturday, I told him we would clean the tiles after grouting. Two days after the grouting dried and the cleaning began, I noticed white blemishes throughout all the tiles. I immediately checked the unused tiles in the box and found that this was not dust or dirt but defects. The flooring looked absolutely terrible with patchy white spots on all the tiles. I then drove to Ismails Tile centre and was rudely redirected to management at the Hardware store down the Sunset Avenue in Chatsworth. Their the owner (Cassim) sent an employee named Sanjay to inspect the tiles, he did and advised me that these tiles should not have been used, and it they could not do anything as they had been laid. I returned to Cassim and was told the same thing after receiving a run around, as he was busy in import meetings. I returned the next day on opening and approached Cassim again to resolve my complaint. He insisted that I count the defective tiles and check for replacement tiles at his warehouse. He limited this option to only 50% of the ten boxes that I had bought. Needless to say this fruitless exercise yielded only 4 goods tiles from 15 boxes opened and checked. I could not waste another few hours and told him to just refund me. He refused and after much argument he acceded to refund me for 5 of the 10 boxes. I took this refund in a hurry as I had to get back to work. The refund process was handled by Pam, another extremely poor service experience. She told me I was lucky to get a refund and I got the impression she was doing me a favour. She said that this was the first such complaint about the tiles I had purchased and that theses porcelain tiles were damaged by the tiler. I asked her to explain how my tiler came to their warehouse and damaged all their tiles still in boxes. She then replied "I just work here". Never again, Never Ever will I buy from these fraudulent and unethical business operators. Do yourself a huge favour and support a reputable company like Builders Warehhouse or CTM, you will thank me and get the quality that you pay for.
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riaz A
1 reviews | Active since Jan 2020
18 Apr 2018, 16:49
Ismails Hardware - pathetic
I purchased a fancy ceiling light from Ismails hardware Chatsworth in Jan 2018 I paid R1600 for the light and was happy with my purchase On the 27th of March the light stopped working I contacted Ismails hardware advising on the problem and they advised that they will not give refund but will get someone to contact me and come check the fault Few days later after not hearing from them I called again and was told that it seems to be a power box inside the light that could have blown and they will replace this They said that once they receive the power box they will ask me to collect After not hearing from them again I called and was told that they will definitely sort it out this Monday 16th April Today 18th still nothing I sent the sales person an sms and never even got a reply It seems that this light will never be sorted so I’ve decided to dis assemble the light and leave it at their store They can fit a new power box and sell it to another customer cos it’s easy money for them to make They are now R1600 richer for an item that didn’t even last over 3 months Will never ever shop there again
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riaz A
1 reviews | Active since Jan 2020
18 Apr 2018, 16:49
Ismails Hardware - pathetic
I purchased a fancy ceiling light from Ismails hardware Chatsworth in Jan 2018 I paid R1600 for the light and was happy with my purchase On the 27th of March the light stopped working I contacted Ismails hardware advising on the problem and they advised that they will not give refund but will get someone to contact me and come check the fault Few days later after not hearing from them I called again and was told that it seems to be a power box inside the light that could have blown and they will replace this They said that once they receive the power box they will ask me to collect After not hearing from them again I called and was told that they will definitely sort it out this Monday 16th April Today 18th still nothing I sent the sales person an sms and never even got a reply It seems that this light will never be sorted so I’ve decided to dis assemble the light and leave it at their store They can fit a new power box and sell it to another customer cos it’s easy money for them to make They are now R1600 richer for an item that didn’t even last over 3 months Will never ever shop there again
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