Ismails Hardware & Tiles Sunset Avenue Chatswoth - Unethical, fraudulent operators

I bought tiles on Friday, 07th June 2019 at the Chatsworth branch. I noticed that the tiles were not in their original packaging during loading. I asked about the tiles being dirty and was told that they were stored in the open yard. Nonetheless Joshua the sales assistant was helpful during the sales process of the first grade tiles. The experience turned horrible the moment I had to deal with an abnoxious, arrogant and rude teller called Pam. I instructed the tiler to begin the tiling on Saturday, I told him we would clean the tiles after grouting. Two days after the grouting dried and the cleaning began, I noticed white blemishes throughout all the tiles. I immediately checked the unused tiles in the box and found that this was not dust or dirt but defects. The flooring looked absolutely terrible with patchy white spots on all the tiles. I then drove to Ismails Tile centre and was rudely redirected to management at the Hardware store down the Sunset Avenue in Chatsworth. Their the owner (Cassim) sent an employee named Sanjay to inspect the tiles, he did and advised me that these tiles should not have been used, and it they could not do anything as they had been laid. I returned to Cassim and was told the same thing after receiving a run around, as he was busy in import meetings. I returned the next day on opening and approached Cassim again to resolve my complaint. He insisted that I count the defective tiles and check for replacement tiles at his warehouse. He limited this option to only 50% of the ten boxes that I had bought. Needless to say this fruitless exercise yielded only 4 goods tiles from 15 boxes opened and checked. I could not waste another few hours and told him to just refund me. He refused and after much argument he acceded to refund me for 5 of the 10 boxes. I took this refund in a hurry as I had to get back to work. The refund process was handled by Pam, another extremely poor service experience. She told me I was lucky to get a refund and I got the impression she was doing me a favour. She said that this was the first such complaint about the tiles I had purchased and that theses porcelain tiles were damaged by the tiler. I asked her to explain how my tiler came to their warehouse and damaged all their tiles still in boxes. She then replied "I just work here". Never again, Never Ever will I buy from these fraudulent and unethical business operators. Do yourself a huge favour and support a reputable company like Builders Warehhouse or CTM, you will thank me and get the quality that you pay for.