Absoluut badddd serviceeee

We order and pay for tiles at Ismail ARBOUR CROSSING (after Rashid made calculations errors on tiles need) for another lot off tiles needed….he did not allow for cutting, breakage and skirtings. We paid via EFT and proof of payment was send and received. No where did Ismail inform us that the money must reflect in their account when collecting. So after a few hours we paid someone to go and collect and Ismails refuse to release the tiles. THIS IS SUPER BAD SERVICE. Very rude and un helpful. Safe yourself a lot of problems and STAY AWAY