IT
Ismails Tiles & Home Centre
Unclaimed Business
IT
Ismails Tiles & Home Centre
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVP
Venolin P
1 reviews | Active since Jan 2020
29 Dec 2024, 13:22
Poor customer service by the Younger Generation
Ismails Home chatsworth Very bad customer service by the New younger generation Poor attitude towards customers questions ,poor attitude towards work, The tiling department upstairs I would say 5 star to older lady Sabita is very helpful and customer friendly. I wouldn't recommend anyone to go to this store as the attitude by the younger people towards customers are terrible and very disrespectful. They don't know how to do business. I been a regular customer to this store from what it was and what it is now. I won't be going back. I Rather pay more at another store.
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Venolin P
1 reviews | Active since Jan 2020
29 Dec 2024, 13:22
Poor customer service by the Younger Generation
Ismails Home chatsworth Very bad customer service by the New younger generation Poor attitude towards customers questions ,poor attitude towards work, The tiling department upstairs I would say 5 star to older lady Sabita is very helpful and customer friendly. I wouldn't recommend anyone to go to this store as the attitude by the younger people towards customers are terrible and very disrespectful. They don't know how to do business. I been a regular customer to this store from what it was and what it is now. I won't be going back. I Rather pay more at another store.
0
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Duduzile T
1 reviews | Active since Jan 2020
6 Oct 2024, 03:53
Dishonest
I bought home improvements in Ismails Tiles & Home Centre at Arbour Crossing Amanzimtoti and I was given a discount, ref number to pay via EFT in which at the end of all the process I was then told that the discount I was given was not applicable. When I requested a detailed slip I only found out that some of the items that were displayed as on special were not on special I was charged another price amount on them. My experience with them I can say their conduct was luring customers to buy and on their part they are *****es. I've visited their shop numerous times trying to resolve this and to my dissapointment whilst I'm in person (face to face) they will promise to resolve and as soon as I leave their shop nothing will be resolved. They don't make follow-up since they also have my cellphone number to call me on the outcome AND on my return we will be back on square one arguing about the same thing - nothing would be resolved.
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Duduzile T
1 reviews | Active since Jan 2020
6 Oct 2024, 03:53
Dishonest
I bought home improvements in Ismails Tiles & Home Centre at Arbour Crossing Amanzimtoti and I was given a discount, ref number to pay via EFT in which at the end of all the process I was then told that the discount I was given was not applicable. When I requested a detailed slip I only found out that some of the items that were displayed as on special were not on special I was charged another price amount on them. My experience with them I can say their conduct was luring customers to buy and on their part they are *****es. I've visited their shop numerous times trying to resolve this and to my dissapointment whilst I'm in person (face to face) they will promise to resolve and as soon as I leave their shop nothing will be resolved. They don't make follow-up since they also have my cellphone number to call me on the outcome AND on my return we will be back on square one arguing about the same thing - nothing would be resolved.
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Riyadh A
1 reviews | Active since Jan 2020
19 Dec 2023, 19:03
***PLEASE READ BEFORE VISITING***
***PLEASE READ*** Was treated ABSOLUTELY BADLY today, Almost every person there ganged up and yelled at me for no reason except a kind lady by the name of Kittie who assisted me. Today I went home and cried at how badly I was treated. Spent like 10k there on windows but was given such a hard time to return 1 window that was R250 just because THEY gave me the WRONG receipt, they gave me my credit receipt and not the original receipt and screamed at me sooo much today when i tried explaining this, they repremanded me in front of everyone and the 3 guys by the door laughed and mocked at me as i stuttered when my anxiety kicked in, that part really broke me... sad how they treat people and the egos that exist within those walls. I'm a quiet person by nature, I can't fight back and I'm actually glad I didn't, May Allah/God have mercy on such people. How it's still operating and upholding the facade of being run by "holy" people... I will never understand... A suggestion: Please dont talk to customers with such disrespect, dont raise your voice at customers, dont click your tongues, dont repremand us like we are kids, And i understand that maybe your day is tiring etc, but please dont take that out on customers especially the long time loyal customers. Coz we all get the wrath of you'lls bad moods no matter how kind we are, and that's not a place I'd ever spend my hard earned money again...Won't step foot there again. I'd rather go to Jabulas, Hyper Hardware, Tom's or even drive miles to Malls tiles etc, worth the dignity!
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Riyadh A
1 reviews | Active since Jan 2020
19 Dec 2023, 19:03
***PLEASE READ BEFORE VISITING***
***PLEASE READ*** Was treated ABSOLUTELY BADLY today, Almost every person there ganged up and yelled at me for no reason except a kind lady by the name of Kittie who assisted me. Today I went home and cried at how badly I was treated. Spent like 10k there on windows but was given such a hard time to return 1 window that was R250 just because THEY gave me the WRONG receipt, they gave me my credit receipt and not the original receipt and screamed at me sooo much today when i tried explaining this, they repremanded me in front of everyone and the 3 guys by the door laughed and mocked at me as i stuttered when my anxiety kicked in, that part really broke me... sad how they treat people and the egos that exist within those walls. I'm a quiet person by nature, I can't fight back and I'm actually glad I didn't, May Allah/God have mercy on such people. How it's still operating and upholding the facade of being run by "holy" people... I will never understand... A suggestion: Please dont talk to customers with such disrespect, dont raise your voice at customers, dont click your tongues, dont repremand us like we are kids, And i understand that maybe your day is tiring etc, but please dont take that out on customers especially the long time loyal customers. Coz we all get the wrath of you'lls bad moods no matter how kind we are, and that's not a place I'd ever spend my hard earned money again...Won't step foot there again. I'd rather go to Jabulas, Hyper Hardware, Tom's or even drive miles to Malls tiles etc, worth the dignity!
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Danie Van der Westhuizen
1 reviews | Active since Jan 2020
25 Jun 2022, 07:05
Absoluut badddd serviceeee
We order and pay for tiles at Ismail ARBOUR CROSSING (after Rashid made calculations errors on tiles need) for another lot off tiles needed….he did not allow for cutting, breakage and skirtings. We paid via EFT and proof of payment was send and received. No where did Ismail inform us that the money must reflect in their account when collecting. So after a few hours we paid someone to go and collect and Ismails refuse to release the tiles. THIS IS SUPER BAD SERVICE. Very rude and un helpful. Safe yourself a lot of problems and STAY AWAY
Helpful (0)
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Danie Van der Westhuizen
1 reviews | Active since Jan 2020
25 Jun 2022, 07:05
Absoluut badddd serviceeee
We order and pay for tiles at Ismail ARBOUR CROSSING (after Rashid made calculations errors on tiles need) for another lot off tiles needed….he did not allow for cutting, breakage and skirtings. We paid via EFT and proof of payment was send and received. No where did Ismail inform us that the money must reflect in their account when collecting. So after a few hours we paid someone to go and collect and Ismails refuse to release the tiles. THIS IS SUPER BAD SERVICE. Very rude and un helpful. Safe yourself a lot of problems and STAY AWAY
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Replies (0)EG
Erol G
1 reviews | Active since Jan 2020
15 Jun 2022, 14:05
Ismails - The worst customer service experience ever
The worst customer service experience ever. This is a community based hardware store based in the Heart of Chatsworth. The success of this Business, is based on the community and its people. I made a purchase from this hardware, on Monday 13th of June 2022. the sales lady was very professional, as it was a decsent amount for sales. The lady incharge of deliveries was not interested, and showed no interest in my order or delivery, this was not professional at all. She called on her superior/superviser, He indicated he cannot do delivery same day, which i understood, but delivery will be done, within the next 2 days. I tried calling Ismails, since Monday, and could not get through to Sales lady or the Lady incharge of deliveries. I personally went in store today,15th June 2022, to check on my order, the lady incharge of deliveries had no idea of my order or when i can expect delivery. I approach her supervisor/superior, and he asked me to hold on, He started shouting/raising his voice and pointed his finger at me like he was going to attack me if I did not stop speaking, causing a scene in the store, I had my 9 year old son with me, and there was no consideration. This guy thought he is going to scare me off, by shouting; screaming and pointing his finger. This kind of behavior is not acceptable, when dealing with people. Poor customer interaction and service.
Helpful (0)
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Erol G
1 reviews | Active since Jan 2020
15 Jun 2022, 14:05
Ismails - The worst customer service experience ever
The worst customer service experience ever. This is a community based hardware store based in the Heart of Chatsworth. The success of this Business, is based on the community and its people. I made a purchase from this hardware, on Monday 13th of June 2022. the sales lady was very professional, as it was a decsent amount for sales. The lady incharge of deliveries was not interested, and showed no interest in my order or delivery, this was not professional at all. She called on her superior/superviser, He indicated he cannot do delivery same day, which i understood, but delivery will be done, within the next 2 days. I tried calling Ismails, since Monday, and could not get through to Sales lady or the Lady incharge of deliveries. I personally went in store today,15th June 2022, to check on my order, the lady incharge of deliveries had no idea of my order or when i can expect delivery. I approach her supervisor/superior, and he asked me to hold on, He started shouting/raising his voice and pointed his finger at me like he was going to attack me if I did not stop speaking, causing a scene in the store, I had my 9 year old son with me, and there was no consideration. This guy thought he is going to scare me off, by shouting; screaming and pointing his finger. This kind of behavior is not acceptable, when dealing with people. Poor customer interaction and service.
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SG C
1 reviews | Active since Jan 2020
22 Nov 2019, 20:42
Wide Range of Building Materials
All building material was located at Ismails and at a discounted price. The items were delivered on time so that building work could start immediately. Great product range and customer service. #BlackFriday
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SG C
1 reviews | Active since Jan 2020
22 Nov 2019, 20:42
Wide Range of Building Materials
All building material was located at Ismails and at a discounted price. The items were delivered on time so that building work could start immediately. Great product range and customer service. #BlackFriday
0
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